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        Poll should vendors have to pay for return shipping

#1 rcalldaylong May 09, 2012 08:40 PM

should vendors have to pay for return shipping
 
I've seen my fair share of cases where people feel the vendor should pay for return shipping on defective/DOA/broken items.

Then I kinda thought to myself- "hey the last few times I bought defective items from my LHS, I had to drive back to my LHS to exchange the item and I can't remember ever asking for gas money." I just wondered what my LHS would say if I demanded gas money. I mean these days, the closest LHS to me is 8 miles, and total trip is 16 miles...and with my truck doing 16-18 miles/gallon, I figured the LHS owes me $4.29.

if you're one of those that demands online vendors pay for shipping back, would you feel comfortable asking your LHS to pay for your gas?

What do you think?

#2 KCV6 May 09, 2012 10:09 PM

That depends on if they offer it as part of their terms of sale. If they state that return shipping is the responsibility of the customer then no, if they state return shipping is covered by them should there be a problem or should the customer choose to return the item then yes.

#3 Magrat May 10, 2012 06:46 AM

Couldn't use the poll as the options are too limited.

Yes they should pay for return costs if they supply an unfit or incorrect item however the law would expect you to use the vendor shipment options, not yours, to limit the costs.

Standard business practice in OZ.

Terms of sale are worth the value of the media they are written on, you can't sign away your responsibility in OZ. I don't care what is written in the terms and conditions. I expect mechandisable items as described in the ad or as could be reasonably expected, the vendor has to make good on supply of same if it falls short.

Recently a vendor in China tried to get me to pay for return of an incorrectly supplied product. I did all they asked such as pictures of the incorrect unit but it was to be my cost to return. Oh sure. I immediately raised a paypal dispute. They sent a replacement but never paid for return postage.

I do not pay for other's mistakes (at work or home). Nothing like a few losses to encourage process improvement.

Occasionally the value of the item is not worth the hassle and time dealing with OS companies or trying to return the item. My last HK order mistake was supplying two incorrect props in a $260 order, for a couple of stocking fillers I was not going to waste my time, gave them away and ordered the correct ones next order.

For LHS (nearest usable is about 10km away) I would never ask as they are only a slight deviation on normal travel and the couple of times over 20 years I got a small gift for my trouble and as an apology. However I never pay for return for mail order in OZ. I have paid for postage etc but was given a refund via CC or store credit in exchange.

I have had excellent mail order customer service from Ringo, Ming and Phillip; really above and beyond. Luckily only a couple of minor problems with HK over last 7 years or so.

#4 rcalldaylong May 10, 2012 02:50 PM

Quote:

Originally Posted by Magrat (Post 21572717)
Couldn't use the poll as the options are too limited.

it was limited for a purpose. what I really want to know is for those that believes/demand that online vendors are responsible for paying for return shipping, would those same people require their LHS to pay for their gas?

it really is a very simple concept.

shipping (online vendor) = gas (LHS)

and if this is so, I'd like those people the next time they do a return at their LHS (when it's not their fault) to demand for gas and see what the LHS's response is.
If you truly believe online vendors need to pay for return shipping, would you do me a favor and ask your LHS to pay for your gas the next time you have to do a return?

I've had to do my share of returns at my LHS where it's their fault, and I'll tell you, they'd think I'm from space if I would of asked for gas.
BTW - my LHS won't accept any returns that are open.

#5 edsmith Top Spin May 10, 2012 03:17 PM

I have a Spektrum DX8 transmitter that was on the recall list at Horizon Hobby. I responded to their online querry and they sent me an RMA and shipping lable. They paid to ship it back to them even though I bought it at my LHS, and they repaired it and paid to ship it back all at no charge to me.

Yep, if an online vendor sends me the wrong stuff or something that doesn't work right out of the box they should pay to replace it and that includes shipping. BP hobbies is an online vendor and they have done that for me twice, why should any other online vendor be different.

#6 rcalldaylong May 10, 2012 03:27 PM

Quote:

Originally Posted by edsmith (Post 21576786)
I have a Spektrum DX8 transmitter that was on the recall list at Horizon Hobby. I responded to their online querry and they sent me an RMA and shipping lable. They paid to ship it back to them even though I bought it at my LHS, and they repaired it and paid to ship it back all at no charge to me.

Yep, if an online vendor sends me the wrong stuff or something that doesn't work right out of the box they should pay to replace it and that includes shipping. BP hobbies is an online vendor and they have done that for me twice, why should any other online vendor be different.

Yes! I've got a fish hooked.

Now. the next time you get a defective item from your LHS, can you pls ask them to pay for your gas, and also get that filmed or a receipt showing return of your gas and let us know what their response is.

#7 edsmith Top Spin May 10, 2012 06:38 PM

Quote:

Originally Posted by rcalldaylong (Post 21576881)
Yes! I've got a fish hooked.

Now. the next time you get a defective item from your LHS, can you pls ask them to pay for your gas, and also get that filmed or a receipt showing return of your gas and let us know what their response is.

Forgive me for asking but how old are you?

#8 rcalldaylong May 10, 2012 06:40 PM

Quote:

Originally Posted by edsmith (Post 21578420)
Forgive me for asking but how old are you?

Forgive me, but are you having a hard time understanding my post?

it's a very simple concept. Pls enlighten me on what your LHS says.

#9 KCV6 May 10, 2012 10:00 PM

Quote:

Originally Posted by edsmith (Post 21576786)
I have a Spektrum DX8 transmitter that was on the recall list at Horizon Hobby. I responded to their online querry and they sent me an RMA and shipping lable. They paid to ship it back to them even though I bought it at my LHS, and they repaired it and paid to ship it back all at no charge to me.

Yep, if an online vendor sends me the wrong stuff or something that doesn't work right out of the box they should pay to replace it and that includes shipping. BP hobbies is an online vendor and they have done that for me twice, why should any other online vendor be different.

ed, this is all well and good. I work with a chap who got a Spectrum DX7 from Horizon as well. He like me is located outside of the US in Australia. There was an issue and Horizon offered to fix the problem but He had to pay the postage to send it to them.l No if's but's or maybe's. If he wanted it fixed by Horizon he had to pay the shipping back.

Are we getting it yet? Shoppers have to be smart and take a lot into consideration when purchasing. What works for some simply won't work the same way for others.

Yep there are expectations and sure some vendors provide fantastic service depending on where the customer is.

My APC props turned up from Tower at almost 4 weeks (normally it's around 2 weeks to Aus). I love Tower because they have a great through put of the common big brand name Items I need. I also note on a lot of their items when you purchase them they put a statement that "it is best for the customer to deal direct with manufacturer xxxxxxx in the event of an issue" All good as far as I'm concerned but think about it.

I ordered and it took 4 days for the order to be packed an despatched.

It took over 3 weeks for the items to get to me.

If one of my APC props was broken Tower did not wish to assist with warranty.

I somehow think if it wasn't me then yet another "the world is ending and vendor X are cheats liars and theives and will be shut down by the end of the month" blurb would have appeared on numerous forums.

Mark

#10 jeffhines2673 May 11, 2012 04:11 AM

Quote:

Originally Posted by Magrat (Post 21572717)
Couldn't use the poll as the options are too limited.

Yes they should pay for return costs if they supply an unfit or incorrect item however the law would expect you to use the vendor shipment options, not yours, to limit the costs.

Standard business practice in OZ.

Terms of sale are worth the value of the media they are written on, you can't sign away your responsibility in OZ. I don't care what is written in the terms and conditions. I expect mechandisable items as described in the ad or as could be reasonably expected, the vendor has to make good on supply of same if it falls short.

Recently a vendor in China tried to get me to pay for return of an incorrectly supplied product. I did all they asked such as pictures of the incorrect unit but it was to be my cost to return. Oh sure. I immediately raised a paypal dispute. They sent a replacement but never paid for return postage.

I do not pay for other's mistakes (at work or home). Nothing like a few losses to encourage process improvement.

Occasionally the value of the item is not worth the hassle and time dealing with OS companies or trying to return the item. My last HK order mistake was supplying two incorrect props in a $260 order, for a couple of stocking fillers I was not going to waste my time, gave them away and ordered the correct ones next order.

For LHS (nearest usable is about 10km away) I would never ask as they are only a slight deviation on normal travel and the couple of times over 20 years I got a small gift for my trouble and as an apology. However I never pay for return for mail order in OZ. I have paid for postage etc but was given a refund via CC or store credit in exchange.

I have had excellent mail order customer service from Ringo, Ming and Phillip; really above and beyond. Luckily only a couple of minor problems with HK over last 7 years or so.

I couldnt have said it any better .. they shouldnt ship a item out of there company if the item isnt working or broken in the first place ...

#11 CodeJock May 11, 2012 04:29 AM

If I purchase an item from my LHS I can examine it and check that it is the correct part and/or damaged before completing the transaction, i.e. handing over my money. If during my transporting it home it becomes damaged, then that is my own fault so no, I would not feel comfortable asking for gas money (nor do I feel I would have to)

When ordering from vendors, I cannot first check that the item is correct/undamaged. So, if they send me an incorrect or defective item, yes, they should bloody well pay for the return postage.

#12 countilaw May 13, 2012 08:32 PM

If I order a 16 oz fuel tank from HK, and they ship me a 8 oz tank, YEAH, they should be responsible for the shipping costs.

If I order a Biplane and they send me a monoplane, YEAH, HK should be responsible for shipping.

If I order a battery pack from HK and they ship me a dead on arrival battery pack after they advertise that they (HOBBY KING) checks each and every battery pack before shipping, YEAH, HK should be responsible for shipping.

At my local hobby shop, if I get a bad battery pack, (which has never happened) and I take it back, the owner usually throws in something extra for free for my inconvenience. HOBBY KING will just stall you for several months through their non existant online service, un answered e-mails, until the exchange period has expired and then want to charge you shipping back and shipping again for the replacement battery.

So the so called cheaper battery just cost 3 or 4 times what my LHS charged.

SO TO ANSWER YOU POLL, YES, Hobby King should be responsible for all the shipping charges.

Frank

#13 KCV6 May 13, 2012 09:17 PM

Ahh pullup, Who said anything about Hobby King?

Cheers. mark

#14 sgtdirt May 13, 2012 10:09 PM

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#15 sgtdirt May 13, 2012 10:14 PM

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