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        Discussion HK is at it again.

#1 bimmerland Apr 27, 2012 08:23 AM

HK is at it again.
 
Bad way to do business HK. Instead of giving me my credit you purposely lowered your price to avoid the issue. When I posted the price match HK's price at that time was higher and they should have given me my credit on my purchase of same product. HK business ethics are very poor. They need to honor my request when first initiated and not drag this request on until they had the opportunity to change the price. I see that honesty is NOT your best policy.

#2 KCV6 Apr 28, 2012 03:38 AM

Just an observation. What was the price difference you were going to get back? Are we talking dollars or hundreds of dollars. Somehow I don't think they held off and dropped the price on a stocked item to prevent one out of thousands of customers from getting back a price match just to not give one customer a store credit. Also don't they give price match back as a credit to your account? Have you been credited in store credits? If not have you opened a service center ticket detailing the issue?

I see over on the HK forum you have posted the same in the "questions for HK" part of the forum. It's not exactly a question. You should probably move it to their order support area and quote the purchase date, order number and issue. More chance of getting a resolution that way.


Mark

#3 bimmerland Apr 28, 2012 08:48 AM

The savings originally would have been over $62... I have opened a ticket when them and the always respond as solved

#4 KCV6 Apr 28, 2012 09:25 AM

Holy cows batman. $62! What was the item?

#5 hoppy Apr 28, 2012 09:34 AM

Quote:

Originally Posted by bimmerland (Post 21459157)
The savings originally would have been over $62... I have opened a ticket when them and the always respond as solved

The ticket can be reopened by you and additional issues discussed.

#6 bimmerland Apr 28, 2012 09:38 AM

A 1600mm P51 Shangri La that BH had for $199 including shipping

#7 KCV6 Apr 28, 2012 09:47 AM

Yeah, I saw that over there. I think you will be lucky as I don't think they price match the shipping, just the product price and the BH item was free shipping. See what they come back with anyway, who knows they might do something.

Like hoppy said, the ticket system works by you adding additional comments if you are not happy with the reply rather than starting another ticket. A closed ticket doesn't mean the issue is closed, it just mens they have provided an answer.

Mark

#8 bimmerland Apr 28, 2012 09:52 AM

@KCV6 - too late. By the time they got around to my issue they dropped their price below BH so now I get nothing. :(

#9 KCV6 Apr 28, 2012 10:03 AM

Well like you said over there you have the info, just keep at them, but Like I said don't expect a price match of shipping, it will just be the item price excluding shipping. They may still come to the party on something.

Mark

#10 bimmerland Apr 28, 2012 10:05 AM

Wishful thinking. Found an old RCG thread where same issue happened. HK would not honor price match. Wonder how many have ever gotten credit back.

#11 KCV6 Apr 28, 2012 10:59 AM

I'm sure all those that tried to price match the item price not including shipping got their credit. How much was the P51 when you bought it from HK not including the shipping? If it was more than $199, then that's what they owe you. How much was it?

Mark

#12 bimmerland Apr 28, 2012 01:09 PM

It was $219 without shipping

#13 sgtdirt Apr 28, 2012 04:19 PM

Quote:

Originally Posted by bimmerland (Post 21459716)
Wishful thinking. Found an old RCG thread where same issue happened. HK would not honor price match. Wonder how many have ever gotten credit back.

got a link to this info?

#14 bimmerland Apr 28, 2012 04:40 PM

link... http://www.hobbyking.com/hobbyking/store/uh_aboutUs.asp

Their policy .....

Price
HobbyKing's prices are kept so low because of our direct link with factories & our own manufacturing capabilities. We will never go through a vendor or middle man, the savings are always passed on to the customer.
Being a low-profit organisation, hobbyking is often unable to further discuount it's products, however we do price match all our products!We feel our postage pricing is as fair as possible and delivery speed well within customers expectations.

They have a button on the bottom of the item page called "price war" It states..............


We price match any other online store!
Copy the other stores product URL in the box below;


Why buy from HobbyKing?
- Local Service centers in USA, EU and AUS.
- Dedicated phone, email and live chat staff!
- Large variety!
- Low cost shipping & you can always combine products to save more!
- Quality products only. No factory seconds or B-Grade Lipo!
While you may find a smaller store with a similar product for few cents cheaper, they cannot match HobbyKing's service, warranty support and variety.

#15 sgtdirt Apr 28, 2012 05:34 PM

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