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        Discussion Lousy NitroPlanes Support for bad ESC in Brushless A10

#1 wsame Jan 15, 2010 06:29 PM

Lousy NitroPlanes Support for bad ESC in Brushless A10
 
Last weekend, I bought the green Brushless A10 from Nitroplanes at the AMA show. Tony was a nice guy to talk to and assured me that they have better support than others. I did have some construction problems including the front landing gear wire was not long enough and also the servo horn was not long enough to attached to wire. I did my own workarounds to fix that. I did have a defective 20A brushless ESC where it would beep continously without engaging. The other ESC was fine. I initially sent email to support about this defective ESC problem and they replied back saying that they'll get back to me within 1-2 days, which they never did. I then tried calling their support phone number but was on hold for 15+ min and so I hung up. I then talked to Sam online. He initially said I'd have to drive to their store to have it replaced. My thought was "that's rediculous that I'd have to drive there to have it replaced". I said "What if I'm from another state, you can't expect me to fly there". Then I said why can't I send in defective ESC to have it replaced. That's when he finally agreed. I don't mind having to fix things like out of alignment landing gear but if the electronic is defective, I would normally expect a company to send me replacement unit without such hassles. I thought from my reading that NitroPlanes had better support but I personally would never buy anything from them anymore. Oh and I also posted this problem on rcdiscuss.com which is where Tony told me to post any problems about my plane, but they have not responded to either.

#2 kelberts Jan 15, 2010 07:11 PM

Just for the fun of it, did you try switching the motors? Maybe it's the motor that's bad.

BTW, when you get super low prices like many of these online places, the customer service is what they are scrimping on to do it.

I only buy airframes from these places, and use proven components to finish the planes.

There are so many posts in here about the perils of buying RTF /RR stuff -- oh well

#3 Doubletap Jan 15, 2010 07:15 PM

+1 to buying airframes only!

#4 wsame Jan 15, 2010 07:30 PM

Yep, I switched motors and it didn't work either. It comes with two 20A ESC and the other ESC works fine with both motors. And yes, I also had the throttle stock to down/off position so that ESC won't go into programming mode.

The frustrating part is that Nitroplanes Support doesn't even bother responding to you from their support email nor rcdiscuss.com forum. They also do not pick up their support phone lines (you're on hold forever).

#5 Doubletap Jan 15, 2010 07:37 PM

When you're done wasting your time trying to get a $5 part from them, you can chock it up to lesson learned (only buy airframes in the future) and spend about $17 to have a new matched set of 20A ESC's shipped to you in approx. 2 weeks or less:

http://hobbyking.com/hobbycity/store...ies_18-20A_ESC

That's $7.15 x2 plus $2.99 shipping comes out to a $17 and change.

#6 wsame Jan 15, 2010 08:17 PM

I finally got a hold of someone at Nitroplanes support and they said that they cannot support any products that were bought through the AMA show. Of course Tony never mentioned any of this when I purchased it. How can they sell stuff at the AMA Show and have no support at all for these products. That's totally rediculous. So I'm completely out of luck. I will never buy anything from Nitroplanes again. What a sham.

Doubletap, thanks for the advice. I was already looking to buy two ESC from HC but I think i'll stick to Turnigy 25A. I have one of those 18-20A HC brand and had some problems using them on muy Decathlon 370D. Do you think I should I buy one 40A ESC or two 25A Turnigy ESC?

#7 kelberts Jan 15, 2010 08:29 PM

You can't use one ESC for 2 brushless motors.

BP Hobbies has inexpensive ESCs, and fast shipping

#8 j3tman Jan 15, 2010 08:31 PM

never thought this kind of complaint would come from nitro planes

#9 kelberts Jan 15, 2010 08:32 PM

Are you kidding??? Search the forums!!!

#10 Doubletap Jan 15, 2010 08:47 PM

Quote:

Originally Posted by wsame (Post 14082627)

Doubletap, thanks for the advice. I was already looking to buy two ESC from HC but I think i'll stick to Turnigy 25A. I have one of those 18-20A HC brand and had some problems using them on muy Decathlon 370D. Do you think I should I buy one 40A ESC or two 25A Turnigy ESC?

Like Kelberts said, you must use 1 brushless ESC for each motor; just make sure you use two of exactly the same brand/model.

#11 Doubletap Jan 15, 2010 08:51 PM

Quote:

Originally Posted by j3tman (Post 14082731)
never thought this kind of complaint would come from nitro planes

Lots of complaints against Nitro, Raiden, X-Heli, etc. etc. I use all of them and never had a problem but I'm not exactly a noob and have more reasonable expectations relative to the value/risk I am accepting when doing business with discount retailers.

#12 j3tman Jan 15, 2010 09:54 PM

o sorry guess i never really noticed that much.

#13 Prof100 Jan 15, 2010 10:29 PM

Nitroplanes should have had a big a$$ sign at the AMA that said. "ALL SALES OF PLANES SOLD AT AMA SHOW ARE SOLD AS IS, NO WARRANTY". If that had been clear you could decide if it was worth the risk to you.

Yesterday I went to Nitroplanes and searched for their warranty policy and couldn't find one. That seems odd. I also checked out Advantage Hobby warranty policy and it is pretty strict. For example, if you attempt to assemble and plane and it doesnt' work the plane is considered used and cannot be returned.

#14 wsame Jan 18, 2010 12:54 PM

Thanks everyone for the help. A friend of mine also said not to use 1 ESC for 2 brushless motors, so I'll be ordering two 25A turnigy ESC from HC. It just take a while for shipping from overseas. I agree with Prof100 that there should have been a sign or they should have told me when buying plane from tham at the AMA show that all sales are final type of thing. Other than the ESC problem, everything is good about the plane. I did have some construction problems including the front landing gear wire was not long enough and also the servo horn was not long enough to attached to wire. I did my own workarounds to fix that. I do like the paint job on the A10, down to the face with teeth paint on front nose of plane. I'll be switching out the stock recv for spektrum rx. My friend who has the GWS A-10 said he had alot of glitching using hitec Electron 6 before switching to Spektrum rx. I guess it's because there's alot of interference from 2 motors. I'll report back when I get the new ESC and hopefully get it up in the air.


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