HobbyKing.com New Products Flash Sale
GavDorro's blog
Posted by GavDorro | Nov 29, 2012 @ 07:54 AM | 1,324 Views
Wow!! I am stunned!

Hobbyking actually came to the party! :

"Thank you for your reply. As we understand you are a regular customer, we will forwarded this issue to our management to review. We have agreed to refund$99.99 to your HobbyKing account. You may use the credits on your next purchase. Thank you so much for your continual support to HobbyKing. Cheers.

Thanks for emailing support.
If you have any other questions, please let me know.
Regards.
Chris
HobbyKing Support Team"

Could not have asked for a fairer outcome. Is a pity that it took so much to get them to (eventually) do the right thing? BUT I finally get a resolution that is fair. AND HK definitely keeps me as a customer

Thanks also for the support and informed discussion from various individuals on RC groups.
Posted by GavDorro | Nov 24, 2012 @ 04:40 PM | 1,365 Views
Mid May bought one of these:
http://www.hobbyking.com/hobbyking/s...dproduct=17108
It shipped with 2 left side floats. Numerous emails over several months and I was no closer to completing the build. Response emails basically consisted of "sorry but you will have to wait until part comes from original vendor." I had suggested that a refund, or a replacement would be more valid solutions to this issue but was basically fobbed off.

Yesterday, finally gave up on the emails after waiting for a resolution for six months. Thought I would give the "live online help" a go......

Part transcript of this:

You are now chatting with : Zoe (Customer Service)

Zoe: sorry for inconvenience caused, i will check with warranty department and reply you very shortly
Zoe: we will get back to you by email with the solution
You: ok, thankyou....look forward to finally seeing this resolved? Previous email correspondence from HobbyKing has been less than helpful.
Zoe: we understand that you have been waiting for long, we will get it solved very quickly


Email response next day:

Thanks for contacting the HobbyKing Support Team.

Please accept our apology for keeping you waiting for the replacement parts that we have no feedback from supplier. We have reviewed your case and we understand that you are a very loyal customer of HobbyKing. We have came up a solution that we would like to offer you half price (USD$50) if you wish to purchase a new AT-A5. You may...Continue Reading
Posted by GavDorro | Nov 23, 2012 @ 07:29 AM | 1,549 Views
Down to the salt lake after work. Just enough time for 2 batteries on my durafly T28.
Coming back up the trail, here is the view.
I call that a pretty good finish to the day!
Posted by GavDorro | Mar 10, 2012 @ 02:28 AM | 1,965 Views
What a great plane this is!
Have 2 of the durafly range now. The other being the se5a.
I have to state for the record: out of the 11 models I own, this one is by far, the most fun! You can fly it all "warbird scale" or you can go absolutely balistic with spinning climbs, inverted flight, tail stalls, slow flying - High speed/low altitude WOT passes are the coolest! I get the feeling its acrobatic credentials go way past my capabilities....
And yet it is also an excellent intermediate low wing trainer! Almost a jack of all trades (without going full on 3d).
Looking for a 2nd or 3rd plane that you can grow into without getting bored? Pretty hard to beat this choice!
BellyCam footage edit. Still learning this video editing thing....so dont be to critical
Durafly T28 BellyCam (3 min 59 sec)

Posted by GavDorro | Feb 21, 2012 @ 07:32 AM | 1,678 Views
Really like this HK wingcam. Think the quality is extremely hard to beat at this price!
AlphaWingCam.AVI (7 min 0 sec)

Posted by GavDorro | Oct 12, 2011 @ 10:12 AM | 2,037 Views
Thanks to some rather clever types on this forum I am now having a much better time with my Art-tech Mustang. Search for a question in the beginners section titled somewhat cryptically "reverse differential?" for a more detailed look.
The discussion goes from the above title, to flaring, flaps and flaperons to realism in flight sims and undocumented features on the Spectrum DX6i. I learnt a lot from the various contributors.
The upshot from this was much better landings of my Mustang and a better understanding of how the DX6i works (the manual doesn't tell you everything!)

Thanks to all contributors for their help!

p.s. 6 landings today. 5 were on the back wheel, not the nose!!
Posted by GavDorro | Oct 11, 2011 @ 04:30 AM | 2,336 Views
This is what happens when you get some time off from work!