Kyosho Customer Service

[Variable]

Potential customers out there of Kyosho products. This is a small
example of customer service from their CarSupport@hobbico.com


This was my original question to Kyosho.......

Hello and hopefully you can help.....

I currently have a MP-6 international with 19mm hubs..... and the rest
of the world seems to have gone to 17mm. Would it be possible for you
to put together a detailed list of the parts I would need to move from
19 to 17mm hubs..... Like the Kyosho MP 7.5 Kanai has.....

Thanks, DN


And their response.........

Thanks for your most recent e-mail.
No we do not offer any sort of conversion or list of parts to change
the hubs. You are essentially on your own to make any sort of
conversion work for you. I hope you find this information helpful.

Editorial.......

What in the above statement was I supposed to find helpful. At this
point I turned RED...... I have what was a 1500.00 dollar car and
just want to keep it going a while, without buying a brand new MP 7.5.
Is Great Planes/Kyosho/Hobbico interested in return business. I am
not sure at this point.

Request.......

If anyone out there has any alternative routes into Kyosho, Great
Planes, Hobbico etc.. Please send them to me as I would like to ask
some detailed questions of one of those companies to satisfy my
original question.

OR.... If anyone has converted an MP-6 over to 17mm hubs, I would
appreciate any tips.....

DN

[MikeF]

Dont you need to simply replace the hubs? I believe both cars use 8mm
straight axles with the same size cross pins.



> OR.... If anyone has converted an MP-6 over to 17mm hubs, I would
> appreciate any tips.....
>
> DN

[Variable]

"MikeF" <vanning@comcast.net> wrote in message news:<ERydnRQC8LnfsPqjXTWcqw@comcast.com>...
> Dont you need to simply replace the hubs? I believe both cars use 8mm
> straight axles with the same size cross pins.
>
>
>
> > OR.... If anyone has converted an MP-6 over to 17mm hubs, I would
> > appreciate any tips.....
> >
> > DN

The Kyosho Wheel Hub will fit on the old MP-6 drivelines but it wont
stay.

1. The wheel nut just misses from allowing the pin to go through the
hole in the driveline. I would have to turn off about .064 worth of
shoulder material on the driveline to let more come through, so I can
get the pin through the wheel hub.

2. The new 17mm wheel hub comes with 4mm set screws to keep the pins
in place, and the MP-6 drivelines have 6mm bolts to hold the wheels
on. The 6mm threads do not go deep enough to run 6mm setscrews into
contact with the pins.

But you are correct in knowing that both shafts are 8mm. That is
about it for similarities. MP6 drivelines are 120mm long and MP7.5
are 127mm long.

I just wanted Hobbico to use their heads a little, and try to take
care of a customer with some details. Not a BS response such as, We
really don't care.

DN

[Corwin]

> I just wanted Hobbico to use their heads a little, and try to take
> care of a customer with some details. Not a BS response such as, We
> really don't care.
> DN

HPI's response when they forgot to pack some parts with a kit I purchased
from them was "Why don't you go and buy the parts? It would be cheaper than
us sending them to you"

Traxxas on the other hand has excellent customer service... haven't dealt
with any others yet.

neL

[Pt3]

<<<<HPI's response when they forgot to pack some parts with a kit I
purchased
from them was "Why don't you go and buy the parts? It would be cheaper than
us sending them to you">>>>>

I'd have to disagree with that. I was missing a few pieces from my MT Racer
kit and it was at my doorstep within 4 days. Also, I have a Super Nitro
Rally which had a problem with the front dog bones popping out and a new set
of improved outdrives was at my doorstep within a week. HPI does a few
things that most manufactures will not do....one is that if you break the
chassis on an EMT, they will replace it for just the shipping costs as well
as a bent Rush chassis.

As far as the Kyosho issue goes, most manufactures are not going to privide
a list for you to modify a car to fit other parts. I know it may be a
different version of the same design, but this is what, in part, the hobby
is all about. I bet if you did a little searching on some RC news groups
you would find the answers you are looking for. http://www.rc-x.org/forum/
would be a good place to start.


Patrick

[Corwin]

> <<<<HPI's response when they forgot to pack some parts with a kit I
> purchased
> from them was "Why don't you go and buy the parts? It would be cheaper
than
> us sending them to you">>>>>
>
> I'd have to disagree with that. I was missing a few pieces from my MT
Racer
> kit and it was at my doorstep within 4 days. Also, I have a Super Nitro
> Rally which had a problem with the front dog bones popping out and a new
set
> of improved outdrives was at my doorstep within a week. HPI does a few
> things that most manufactures will not do....one is that if you break the
> chassis on an EMT, they will replace it for just the shipping costs as
well
> as a bent Rush chassis.

I totally understand if others have had a good experience.. I'm located in
Canada too, so that may have affected the way they deal with that. But you
can't really disagree with an experience ;)

I'm sure HPI would have been much more accomodating had i been located in
the USA. Traxxas on the other hand didn't seem to mind where I was, and
Traxxas sent me shock rebuild kits for 2 of the shocks that the mold peice
was not fitting from . HPI conveniently didn't reply to my last email
requesting that they send the part because i didn't want to order one from a
website and have to pay for something that i should have gotten in the first
place. Traxxas Emailed me after they shipped it to confirm shipment. HPI
took nearly a week to get back to me. Traxxas resolved in entire issue in 3
days.

On the other hand, the Traxxas product had POOR instructions, mediocre
quality parts and the HPI was far more professionally packed and presented.
I will continue to buy from both the manufacturers, and actually i had sworn
off traxxas because of my experience, but the helpful guy there made my
retract that decision.

That's simply my experience. I'm sure MANY others have had wonderful
service.

> As far as the Kyosho issue goes, most manufactures are not going to
privide
> a list for you to modify a car to fit other parts.

That is true, and more likey than not talking to a customer service person
will not fix that problem. You probably would have more luck talking to a
tech guy at Tower Hobbies or something.

neL

[Pt3]

Well, then I'm sorry you had that experience with HPI. I believe them to be
one of the better manufactures out there. One of their biggest mistakes was
the elimination of their forum. I think that probably lost a few with that
decision. I've seen so many that tell me that their T-Maxx can wipe the
floor with my Savage, but I'm not going to be the one visiting the hobby
shop for replacement parts that I busted up the previous day. If I would
break anything it would probably cost me no more the $20, but they are going
to be spending much more. The Savage is way more durable then the T-Maxx
( IMHO). So if it is a little slower out of the box then so be it, but I
think the Savage has way more potential then the T-Maxx.

At this point I don't think I'll be buying much more for a while......I have
a lot in my arsenal.

Ofna:
9.5 Pro Buggy
Titan Truck

Kyosho:
Turbo Inferno

Associated:
TC3

HPI:
Rush
Super Nitro Rally
Nitro MT Racer
EMT ( Baja Bug )
RS4 3 Type ss
Savage
Micro RS4

[Corwin]

> Well, then I'm sorry you had that experience with HPI. I believe them to
be
> one of the better manufactures out there. One of their biggest mistakes
was
> the elimination of their forum. I think that probably lost a few with
that
> decision.

No doubt... I Agree HPI makes a VERY high quality product. Their
manufacturing standards are top notch with Tamiya, who i consider to have
the best quality control along with Associated as well. I found HPI's forum
way of communication really awkward too... it took me a little while to
figure it out, as they don't have an email address. They just read your
forum posts in private and email you afterwards. Its kinda weird that they
don't have the manpower to answer all the email questions (according to the
rep when he answered my question about the lack of email, even tho
HPI-Europe has email addresss)... They probably should have hired more
people for the job.

> I've seen so many that tell me that their T-Maxx can wipe the
> floor with my Savage, but I'm not going to be the one visiting the hobby
> shop for replacement parts that I busted up the previous day. If I would
> break anything it would probably cost me no more the $20, but they are
going
> to be spending much more. The Savage is way more durable then the T-Maxx
> ( IMHO). So if it is a little slower out of the box then so be it, but I
> think the Savage has way more potential then the T-Maxx.

I've seen a Savage and T-Maxx run together, neither of them broke, but
looking at the chassis design the Savage looks a helluva lot more durable
out of the box. The savage has a little more suspension travel as well, and
seemed to have much better control.

neL

[Variable]

> Potential customers out there of Kyosho products. This is a small
> example of customer service from their CarSupport@hobbico.com



> And their response.........
>
> Thanks for your most recent e-mail.
> No we do not offer any sort of conversion or list of parts to change
> the hubs. You are essentially on your own to make any sort of
> conversion work for you. I hope you find this information helpful.
>
> Editorial.......
>
> What in the above statement was I supposed to find helpful.

One small issue with what was posted about the HOBBY,,

1. I do a boatload of research before ever grasping for tech support
from anyone.

2. Companies like this do in fact have the right to refuse tech
support to a customer doing a modification. However,,,,, it does
seem to foster return business when they at least F$%&^*% try. 4
minutes of thought as to what I may need/want to do could get them
another couple hundred bucks of sales.

And the good news is in for Great Planes/Hobbico/Kyosho.... After I
pushed the email up the chain a little to a Sales and Marketing
manager...

I was called the next day by a helpful rep of tech support who got the
parts in from stores. He measured the parts for me and prvided me
with the detials. He said he would put the specs in an email, but I
havent seen that yet. BUT..... the tech support rep is shipping me
out a free set of drivelines for both the front and back of the MP
7.5. Hopefully they will just fit in the MP-6 when they get here.

And, with the free parts.... that just led me down to the Hobby store
to buy more parts to complete the job.

So, hats off to Hobbico for the follow through. The only thing I can
add to this would be.... "This should have been done the first time,
not the third and by force from Sales and Marketing.

DN

[Corwin]

Updated to say that HPI came through and those parts arrived the other day.
My only gripe is they didn't seem to happy to send them.

neL