cxTurbo
Mar 01, 2003, 10:32 PM
Few weeks ago I posted about my brand new DuraTrax Street Force GP
loosing its crystal from the Futaba receiver and shooting across a
parking lot only to be stopped by a 6" straight concrete curb.
Entire left suspension was gone (wheel still attached to wheel hub
ended up a good 30' away), left bulkhead busted, both front shocks
destroyed, shock tower shattered, nothing left of bumper, radio plate
cracked in three pieces, 2 body mounts broke, exhaust manifold was
rammed into left rear tire causing tire to melt, chrome rubbed off
right rear wheel.
I called DuraTrax the next day and explained what happened. A lady
named Lisa told me I can either send in the entire car for repair or
send in the damaged parts for replacement under warranty.
I chose to send in the damaged parts and included a list since many of
the parts were destroyed beyond recognition :o
I received a package from DuraTrax yesterday. With the exception of
one bearing everything I requested was there and then some. All the
suspension parts they shipped were packaged in pairs so I have enough
spares to build a whole new right front suspension. I sent them only
the two rear tires/wheels which were damaged and they sent back a full
set of four. They may have missed the diff bearing since I didn't
send it...I was not able to find it after the wreck. No problem
though since I had a new spare set.
The car is now back to new condition. Total turn around time was 10
days. Everything was done quick and painless with no questions or
hassles.
DuraTrax/Hobby Services took my word as to what happened and stood by
their product. I look forward to buying more of their products in the
future.
George
loosing its crystal from the Futaba receiver and shooting across a
parking lot only to be stopped by a 6" straight concrete curb.
Entire left suspension was gone (wheel still attached to wheel hub
ended up a good 30' away), left bulkhead busted, both front shocks
destroyed, shock tower shattered, nothing left of bumper, radio plate
cracked in three pieces, 2 body mounts broke, exhaust manifold was
rammed into left rear tire causing tire to melt, chrome rubbed off
right rear wheel.
I called DuraTrax the next day and explained what happened. A lady
named Lisa told me I can either send in the entire car for repair or
send in the damaged parts for replacement under warranty.
I chose to send in the damaged parts and included a list since many of
the parts were destroyed beyond recognition :o
I received a package from DuraTrax yesterday. With the exception of
one bearing everything I requested was there and then some. All the
suspension parts they shipped were packaged in pairs so I have enough
spares to build a whole new right front suspension. I sent them only
the two rear tires/wheels which were damaged and they sent back a full
set of four. They may have missed the diff bearing since I didn't
send it...I was not able to find it after the wreck. No problem
though since I had a new spare set.
The car is now back to new condition. Total turn around time was 10
days. Everything was done quick and painless with no questions or
hassles.
DuraTrax/Hobby Services took my word as to what happened and stood by
their product. I look forward to buying more of their products in the
future.
George