do they ever reply to your emails

[singion]

:confused: emailed about some shipping price's and have been waiting days
no responce..

anyone else have same issue

Singion

[Jay Graves]

:confused: emailed about some shipping price's and have been waiting days
no responce..

anyone else have same issue

Singion

Singion,

We have converted our customer support to http://www.hobby-lobby.com/support - we did this to make sure we don't miss any customer communications by way of a misplaced email. If you tried to email one of our old addresses you should have gotten an automatic response pointing you to the new method.

We are doing our best to make customer service here the best in the business. We are always open to feedback and suggestions for improvement.

Thanks, Jay

[nsg]

I'd call them. I had trouble getting response to email from some pretty reputable e-vendors. It looks like the r/c industry is not fully aware of email yet :)

[singion]

if its faster to tell me on here then please reply


1 MJ4698 - ULTRALIGHT COLLET FOR 3MM $3.90 $3.90
1 MMC2200 - SUPER PARK JET OUTRUNNER SALE $49.00 $49.00
1 MMC3001 - MOTOR MOUNT WITH HEAT SINK $2.60 $2.60

Q1. can these be shipped to England, United Kingdom for the 4x4x4 shipping fee, these surley fit in a small box.

Q2. is the mj4698 the correct prop shaft adaptor for this motor if not what do i need.

cheers Singion

[singion]

i went here http://www.hobby-lobby.com/contact.htm

then click on the contact shipping filled out the info
got a automated email with a number on it and still no real reply

Yours Singion

[Jay Graves]

i went here http://www.hobby-lobby.com/contact.htm

then click on the contact shipping filled out the info
got a automated email with a number on it and still no real reply

Yours Singion

Please send me your contact info via PM - we'll get you taken care of quickly.

Thanks, Jay

[mattk0]

Yea, it normally takes about 3-4 days for a reply via email from Hobbylobby for me..

[singion]

another day and still nothing, can you buy these things anywhere else

[Adeg]

Singion,
We are doing our best to make customer service here the best in the business. We are always open to feedback and suggestions for improvement.
Thanks, Jay

Mr. Graves,
Might I suggest that it might be best to simply have a person answer the phone and reply to our request?
A

[staggerwing]

A while ago I was interested in a sale item, a $300 plus plane but no where did it explain if retracts were included---appox 2 wks later, long after the sale had gone by I received a reply to my e-mail inquiry---a bit discouraging.(I would have ordered as retracts were included)
Answering customer inquiries w/ this type of business is indeed a challange & expensive hiring X number of knowledgeable service people.
It seems Mr Graves is trying to enhance HL's customer service along these interests---hope he succeeds.

[cryhavoc38]

I've had no issues calling the sales number and then asking for tech support. Always got someone on the phone. Best to call in the morning when they open or shortly thereafter.

[singion]

time difference's dont really allow me to make a internatonal call while at work, can be done just not easy

yours
Singion