10% Apology email

[DrBill]

While I find this somewhat pleasing...I would prefer that the original items I had ordered on 2 separate occassions over 2 months ago actually be delivered!
A call to you was answered and salesperson apologetically claimed items would be sent right away...that was 2 weeks ago...still no items. They are simple things, Hitec servos and crystals.
After my last 2 orders I fear I have ordered my last from Hobby Lobby!

William Sabina
Account Number: 214561

[Jay Graves]

William,

I will stack on another apology. We will check on this issue with your order and be back in touch first thing Monday with a resolution.

Thanks, Jay

Hobby-Lobby

[DrBill]

I would appreciate this...thanks!

Bill

[DrBill]

well??

[Flyboone]

Hi William,
Jay's 4th of July trip was delayed and he will be out until tomorrow. I called and left you a message so we can figure out what we need to do. I'll try calling again in the morning.

Thanks,
Jason Cole
Hobby Lobby

[Jay Graves]

well??

William,

Sorry for the delay as I just got back in town. Two packages are headed your way via FedEx. I will PM you the tracking info.

Thanks! Jay

[Michael Paxton]

CRYSTALS???
Who uses crystals!? LOL!!
Just kidding. Hope you get it resolved soon. Those guys at Hobby Lobby really
are a great bunch of guys!!
~M~

[DrBill]

Jason at HL has contacted me personally and hopefully matter has been resolved.
Will close this thread.

DrBill