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Barranco
Jun 05, 2008, 11:16 PM
Friends of R / C...............
I am Brazilian and not know the English language.
Does anyone could help me.
Thank you.
***Copies of correspondence sent by the third time the Hobby-Lobby***
I received a Flaycanone2 used.
The lens is scratched, the body of the machine is scratched it does not turn on and the battery is damaged with zero volts.
Not recharges through the USB port of your PC.
Do not believe me this is occurring, bought a new product and received a product of second-hand, that does not work and used.
Please correct this error.
I await your return immediately ....
Walter Fernandes Barranco
São Paulo - Capital
Brasil
emetzler
Jun 06, 2008, 10:16 AM
Walter,
Sorry we have not responded. I'm not sure why. Please drop me an email and I'll look into and take care of this problem for you.

Best regards,

Eric Metzler
Hobby Lobby
eric.metzler@hobby-lobby.com
Barranco
Jun 06, 2008, 10:24 PM
Walter,
Sorry we have not responded. I'm not sure why. Please drop me an email and I'll look into and take care of this problem for you.

Best regards,

Eric Metzler
Hobby Lobby
eric.metzler@hobby-lobby.com

I thank your response.
I just received an email from Freda Watson.
I think that things are settling and realized that the Hobby-Lobby preserves much their customers.
Unfortunately this problem and believe to be an isolated case.
Soon put here the progress of solutions.

Walter Fernandes Barranco
rc_man1
Jun 06, 2008, 11:54 PM
The other day I was going to use my FlyCamOneII and it would not turn on. So I charged it up with the USB and no love I contacted HobbyLobby for a good address for FlyCam to fix it. And Hobby Lobby e-mailed me back saying just send it to them and they would send me a new one. I was in ALL because I bought it like in November or December time frame and was not thinking they would do that for me. It is nice to see great customer service like that. Now I know why I by from them so much.

Thanks
Michael Mumford
US Navy
Barranco
Jun 18, 2008, 04:12 PM
Friends,
The case is resolved.
I received another camera at home, this is in perfect conditions of use.
I thank colleagues who help me.
Thank you.