Praise for Horizon Hobby

[tim slocum]

Some of you may know by my recent posts that my Dynamite Vision Peak 2 charger just bit the dust after about 10-15charges. I've been known to be critical when things dont go right,so Im speaking up when they do. I called Horizons tech help line today and gave them all the info. I was thinking Id have to send the unit and wait for a repair..wrong. The man told me to throw the unit away,he was sending me a new one!! It is going out today. In this day and age its nice to see this go so well. THANK YOU Horizon.

[toesup]

THANK YOU Horizon.

I second that Tim...

I recently bought a Spektrum DX6i radio in the new Blade 400 helicopter :o but its on mode one, throttle left.. and i fly Mode 2, throttle right.
Horizon service said to send the radio back to them and they will convert it free of charge.. :eek:

[Kmot]

Yeah, you drive on the wrong side of the road too! :p

[green-boat]

I wonder if the electronics went out or the power transformer went south. In the early days of chargers with mechanical timers, the primary side of the power transformers would open. Used to get a 12 volt 5 amp transformer from Radio Shack to replace it.

[AndyKunz]

but its on mode one, throttle left.. and i fly Mode 2, throttle right.

You got the modes backwards too! You use Mode 1.

http://www.rc-airplane-world.com/rc-transmitter-modes.html

Andy

[EMSPAUL]

I stocked up on speed controlers a couple of months ago and they sent me a thank you card in the mail ,made me feel good .
I have not seen service like that in a long time!
Paul
http://www.homeportmodels.com/

[tim slocum]

HOLLY COW!!!, more praise for Horizon, I let to run some errands and when I got home, my new charger was sitting on the porch!!!! The guy I talked to must have hung up, grabbed one and hit the road!! I know they are in Ill. and Im in Mo.,but dang, thats faaaaassssst!! I can think of a few suppliers that could learn a few things from these guys.(Im bitting my tongue)

[green-boat]

Glad to hear that you got one so fast. It is rare to see that kind of service these days. Too bad it won't be in the 70's again this weekend. At least mid 40's won't be too bad if the sun is shining with no wind.

[tim slocum]

Yah, Greenboat, our Indian summer is over.

[green-boat]

Just think, daylight savings is only 2 months away. :rolleyes:

[smart_racer]

as they say...word of mouth is your best advertising... nice to read about a good vendor

[bill g]

I had a problem with a new speed control, talked with a rep on Fri, mailed it on Monday, had a new one at my house on Fri! GOOD SERVICE! and no charge. Horizon has the best service that I know of.

[toesup]

Horizon service said to send the radio back to them and they will convert it free of charge.. :eek:


Radio returned, converted, today, the 15th...

..and they returned my check for return postage... no charge..

EXCELLENT service Horizon :D