Current order turn-around time?

[XJet]

Can UH give us a rough idea what the current delay is between ordering "in stock" items and having them posted?

I've got a couple of orders in the system and they've been sitting on "unposted" for over a week.

I realise that you guys don't have an army of workers just waiting to fill our orders but it would be nice if we could get some idea of what kind of delay we can expect so that stuff which is more urgent can be sourced elsewhere if necessary.

[Magrat]

Ordered on 12th
Sat at pending payment verification until 15th (paypal reported paid to UH on 12th)
Marked as printed on 16th
Marked posted 18th

Should be sloooow after Chinese New Year.

[Naja]

I am having the same problem over a week and my order is not posted. What happened to UH? I have ordered 7 times the first few orders had a day turnaround before being posted. The last few have sat in limbo for a week before being sent.

[mjdoz]

My orders have taken from 5 days to just 6 hours from lodging to shipping. The long one was due to back ordered items the short one who knows but I am not complaining!

Being pretty much in the same time zone (Australia) as UH (Hong Kong) I have always got responses to e-mails within 1 to 2 hours.

If I have a question regarding an order I simply reply to the order confirmation e-mail from UH - that way all the info is there for them to track it.

Send them a polite e-mail and see what response you get.

Michael

[XJet]

I figure they'll ship when they're ready and not before -- I was just trying to get some kind of indication as to how long it's taking to process new orders.

I want to buy a fist-full of stuff but if it's also going to take more than 10 days to ship I'll be happy to spend the extra money it costs to buy them else where (so they arrive in my mailbox before an order to UH has even left the warehouse).

Not complaining, I realise that you don't get lightning-service when you pay bargain prices -- all I want is some indication of what those delays are likely to be.

[mjdoz]

If you log onto the memebers area of the UH site you can see the current picking list and orders waiting to ship. Given that they seem to process around 80 - 100 orders a day most seem to leave within 24 - 48 hours.

Of course averge response time of 30 minutes just means every body else was dealt with in 15 minutes while it took 2 months to get back to you ;)

Michael

[JIMinKENTUCKY]

For possibly quicker turn around times.
Maybe most already know but...

If you log into your member's account and place every item you want to order in your "Wish List",.... then on the wish list you can see exactly how many of those items are currently in stock.
I do this on my orders to prevent any backorders.

This helps for those items that may have a stock status of only 1 or 2 that someone could snatch before you press "pay".

Yesterday I placed two orders for a total of 24 seperate items. Everything was in stock as I verified from the "wish list". Today both shipping labels have already been printed and they are awaiting dispatch.
James

Update: already dispatched (same day)

www.jims-rc-flight.com

[MartinL]

Mine was in the warehouse picking queue last Fri, allowing weekend, Mon/Tue filling orders, now is Fri again and no news. Looks like they are looking for dispatchers???

I am worried when it comes to my turn the item will be in backorder :(

[Naja]

I received my order........Wrong batteries (weaker ones of course). I am still waiting for a replacement motor I paid for a month ago. I can not make heads or tails of there service. Guess it's hit or miss. I am about to send them an email to ask about the missing motor and replacement of the now out of stock hexTronik 620mAh 3S 11.1v 15C. I was really pleased with my first 5 orders. I hope they can work things out as I really like the prices and products and even there service when it works.

[Naja]

Received a response to my email saying that the right batteries have been sent out. I will find out in a few days.

[Unterhausen]

For possibly quicker turn around times.
Maybe most already know but...

If you log into your member's account and place every item you want to order in your "Wish List",.... then on the wish list you can see exactly how many of those items are currently in stock.
I do this on my orders to prevent any backorders.

www.jims-rc-flight.com

Jim, I didn't know that, it's very helpful, thanks.

[osiris4isis]

Jim, I didn't know that, it's very helpful, thanks.

UH used to indicate exactly how many items are in stock until some
people complained and now they just indicates instock. I have been trying
to get them to change it back and they are working on that. But as a
temporary solution you can use the WishList as recommended by Jim.
I never order anything with inventory of less than 3. Large inventory
items has lower priority (unless I need them immediately) because I have
a budget that I can spent each month :eek:

[Guz]

Again,

Build a "wish list" FIRST. On that page it will state how many are in stock. How accurate it is, I do not know.

[Greg_Granville]

I've been checking quantities before ordering all along. At one point, the only way to see them was to page through the "new items" listing. Now, it's much easier with the wish list again showing stock quantities. I always have items on my wish list first, and I always avoid ordering anything with low stock.

The inventory number seems to get updated in real-time. When I go back and check the counter after I place an order, it never fails to be decreased by the number I actually ordered.
However... I don't think the numbers always accurately represent the quantities that are on the shelf. I'm guessing that items are taken from the shelf sometimes and the inventory system ISN'T updated. Perhaps for replacement of defective items, or similar reasons.
So, I think that by checking the number in stock, and leaving a margin for error (especially on faster moving items) you reduce the chances of having your entire order held-up by a single item being out of stock.

None of this may actually be true, but it's my current strategy.

[Naja]

Just want to update that UH sent replacement batteries(no charge small fee for replacement motor)and have sent my last 2 orders within 24 hours so I am very happy with the follow up UH has provided. I really think once UH gets the service functioning consistently they will be a online powerhouse. I am very happy at the moment ;).

[CSO#1 @UHobbies]

Hello Greg.
Interesting points.
We are seeing an increase in 'walk in' orders. Customers on holidays from other countries coming to our warehouse or office with a print out from the website and ordering items and paying at the warehouse door.
This is causing a huge issue with stock levels. It's such an issue that we now cannot allow 'walk in' orders any longer.

We are urging customers to pay online first, then arrive to pick up the items and recieve a postage refund. Otherwise it plays havoc with our inventory levels.

Rgds
Support.

I've been checking quantities before ordering all along. At one point, the only way to see them was to page through the "new items" listing. Now, it's much easier with the wish list again showing stock quantities. I always have items on my wish list first, and I always avoid ordering anything with low stock.

The inventory number seems to get updated in real-time. When I go back and check the counter after I place an order, it never fails to be decreased by the number I actually ordered.
However... I don't think the numbers always accurately represent the quantities that are on the shelf. I'm guessing that items are taken from the shelf sometimes and the inventory system ISN'T updated. Perhaps for replacement of defective items, or similar reasons.
So, I think that by checking the number in stock, and leaving a margin for error (especially on faster moving items) you reduce the chances of having your entire order held-up by a single item being out of stock.

None of this may actually be true, but it's my current strategy.