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The_Giver
Jul 16, 2003, 11:32 AM
Until last week, I had never sent anything in anywhere for service. I just would like to know what I should expect of Hitec's well-respected service department.

Should I expect a phone call or email when they receive the broken item? When they begin work on it? Only if there is a problem that needs clarification?

What about when the item is returned to me, any communication? Or am I going to have a happy surprise waiting for me when I check the mail in a few weeks?

Thanks,

-O Geoffrey King

JDMstuff
Jul 16, 2003, 02:21 PM
They'll usually send a post card saying that they received your item.

The_Giver
Jul 16, 2003, 04:21 PM
Thanks, I was just wondering if I would be operating in a vacuum.

'preciate it.

-O Geoffrey