Customer Support & Shipping

[PC55]

Whats up with you guys at Hobby Lobby I have sent 3 emails thru your webpage and still have no reply. I have been a small international customer for over 15 years. What the hell is going on.

Checked shipping cost for 2 Senior Telemaster kits $142 thats OK.
Went to order 2 weeks later and the shipping cost was $385 ....
thats simply insane or an error.
I WANT TO ORDER 2 X SENIOR TELEMASTER KITS can some one get back to me re a correct shipping price please.

I have checked the shipping thru UPS and it is no where near your checkout costing.
Maybe its time to get another shipping co.

Esprit Models have excellent shipping prices, come on HL get your act together.

Annoyed :confused:
Paul

[Flyboone]

Hi Paul,
We are working to get the shipping quotes on the website to reflect actual international rates. Our goal is to charge for actual shipping costs on international orders. We do not wish to make or lose money on shipping. If you want to PM me your address and the items you want, I'll go to our shipping manager and find out what it should be to compare to our site and then we can fix if needed.

Thanks,
Jason Cole

[PC55]

Hi Jason
Thanks for the reply. Have sent PM. Cheers
Paul

[PC55]

Wow, my telemasters arrived today 3rd August, shipped 30th July, 4 days to Australia undamaged.
Just like to thank Jason for organising this deal and I understand that HL are on top of the shipping issues on the web page.
So now, all of us can get product shipped at a sensible competitive price.
This is a win win for HL and their customers.
Well done Jason.
Thanks
Paul