KMP Buyer Beware

[Tunes]

Well I am extremely disappointed in KMP and their total unwillingness to correct a defect with one of their kits.

I purchased the Challenger II ARF in the summer of 2007. When I got it, I discovered that both elevator halves were damaged due to poor packaging.

I contacted Paul at KMP and was told that replacement elevators would be sent to me

Months later I contacted Paul again (March 17th 2008) and he replied that they were still waiting for the replacement parts. Without a reply I emailed again July 13th 2008),
This time I get a reply from Andrew Kondor (July14th 2008) saying that it isn't Paul's fault that they haven't been able to replace the broken pieces, and offers a $50 Gift certificate for my inconvienience.
I offer to fix the elevators if they can just send me a piece of covering if they are not able to replace the broken components.
A few months later, and i am told that they will not be able to provide any covering and I will just have to go buy some myself. They don't know what colour it is but guesses that it is midnight blue.
I order some at a cost with shipping of $40 only to discover that it isn't the right colour.

I send many emails and they are never replied to.
I am still left to guess what colour I am to buy.

KMP does NOT support their customers or back their products.
Buyer beware

[Keithf]

If their $50 offer wasn't acceptable, why didn't you just ask for a refund?

Don't forget that KMP don't manufacture the product, they're just a distributor. If the factory won't supply them with replacement parts, how is that their fault? They've done the next best thing, in offering the $50 compensation.

KMP have been very helpful with others.

And you paid $40 for a roll of film? :rolleyes:

[Jimmi]

Why would you purchase 40.00 worth of film? And not knowing what color. It sounds like they were willing to work with you. If they are guessing on a color of your plane, then it sounds like both partys were not communicating with each other on specifics. You said yourself that months later you contacted paul again. When you have an issue with a product, the quicker you get to it the faster it gets resolved. Waiting 2 months to contact someone is not being on top of the problem. When they offered 50.00 you should of taken it and be done. This happened 2 years ago and your complaining about it now:eek::o I agree with keith you should of asked for a refund if you was so disatisfied.