How long to wait for a reply from HL support

[Steve_A_Reno]

I ordered an item and it arrived damaged. Box was crushed and the part was broken in half. I filled out a return form on the website yesterday as indicated on the site. Still waiting for a reply.

How long does one usually need to wait for Hobby-Lobby support to reply? I was hoping to have this plane in the air for the forth - I know that is out of the question now. Just would like a reply so I know where I stand on getting a replacement.

Thanks

EDIT:

Just got a reply. But no idea when I will get a replacement. They said I need to wait for the shipper to contact me. I guess that is standard procedure for shipping damage.

[Flyboone]

Hi,
I received your PM and will make sure your case is in there to get you fixed up. It shouldn't take more than 24 hours to get a response. We're shooting for less.

Thanks,
Jason Cole
Hobby Lobby

[Steve_A_Reno]

Jason,
What would Hobby-lobby do without you. You are amazing at solving problems so quickly and always so readily available to keep the customers happy. I am in dept to you for all your help.

Thank you.