Is this what we can expect from Hobby-Lobby customer service going forward?

[Smokescreen38]

Before anyone reads anything, I just want to say that the returns rep who has been handling this issue seems like a perfectly nice person and the communication has been courteous and professional. ...but I am starting to get annoyed with the handling of my damaged Alfa model and I think its worth asking the question- is this what it will be like going like going forward with the new management?

http://www.rcgroups.com/forums/showthread.php?t=1052241

[Grohu]

I've read that thread and got kind of pulled back.
I was about to order a F-16 from them today but got to sleep over it and look for alternatives.
I really don't like posts like that. Might be a isolated issue but drops a huge shadow. And I don't like shadows :)

[Tommy D]

Did you ever get this resolved?

[JIMinKENTUCKY]

From my experience it's not a question of resolving something. They are not at all dishonest.
It's just the hassle of trying to resolve something on almost every other order placed.

James

[Smokescreen38]

Did you ever get this resolved?


I UPS'd the plane out mid last week for a personal cost of $12.22. No word yet from HL but they may not have it yet. I will check the tracking information this afternoon.

I'll post how it all goes down.

[Tommy D]

I have never had to return something to a vendor on MY dime. This must be something new at H.L.?

I have bever had trouble with them before, but it's unsettling to see so many problem popping up as of late.

Tommy D

[Smokescreen38]

I have never had to return something to a vendor on MY dime. This must be something new at H.L.?

I have bever had trouble with them before, but it's unsettling to see so many problem popping up as of late.

Tommy D

Yeah... I think it is.

There was a sense from the beginning that they assumed they were being scammed and that I'm trying to get a free plane out of them! For example, when they couldn't find the order in their system (because they screwed up somewhere) they made me send them information from the original shipping box before letting me mail it in. :mad:

What if I had gotten rid of the box and didn't have that information?? :confused:

I'm not going to say that this will be my last order with Hobby-Lobby....but only because past experiences were so good. If this is how it will be going forward... I'm done with H-L.

[Smokescreen38]

Just an update...

..I recieved aknolwdgement yesterday afternoon that they had recieved the returned Alfa P-47 and that they would process the exchange "as quickly as possible."

No indication of what that means so I'm not holding my breath. The communication is appreciated though.

I have never gotten the impression that any of the individuals working at Hobby-Lobby aren't good people... but it sure does seem like the culture has changed over there.

[Smokescreen38]

As of this morning, no word that they have shipped out the replacement.

Do returns get lower priority than new orders? :confused:

[nsg]

Subscribed. My recent experience hasn't been that great either; would be nice to see comments from somebody at H-L.

[Smokescreen38]

Subscribed. My recent experience hasn't been that great either; would be nice to see comments from somebody at H-L.

I doubt we'll hear from them in this thread...

Like I said above, I think they're good folks but I get the impression that they have enough business coming in that they're not too concerned. They have my money...why would they rush now?

This is how the deck gets re-shuffled, folks. :rolleyes:

[Smokescreen38]

I just called...
I got Rachel right away who was polite and professional and friendly as always (I have spoken to her several times now).

I get the impression that they are really overloaded over there but trying hard.
In another thread, a Hobby-Lobby rep talked about adding phone reps...but their returns department is aparently still spread too thin.

So while they recieved the package on June 2nd, they hadn't done anything with it yet... yep, that's right. It has been sitting for three days. :rolleyes:

Rachel said that she would "get to it" today and that the replacement would "probably" go out on Monday.

I'm not mad at anyone but I'm far from happy with this shopping experience.

[Flyboone]

Smokescreen,
Thanks for posting your experience here. We are working as hard as we can to get back up to speed. Our system conversion has been a nightmare so far. I can assure you that we do care and want you to have a positive experience with us. If there is anything I can do to help, please let me know.

Thanks,
Jason Cole
Hobby Lobby

[Smokescreen38]

Jason,
Thanks for commenting.
Honestly, its a bit late for this to be a positive experience but it means a lot that you are paying attention.

I can appreciate that you guys might stumble when making major changes but most of the frustrations that I have experienced were based on policies that appear to assume the customer is wrong. I don't see what that has to do with your system conversion.

I wish you the best of luck with the rest of your transition! Hobby-Lobby offers a great service to the RC community and I always trust the quality of the items that you sell...but its impossible to walk away from this without a negative feeling.

[nsg]

Jason: could you please comment specifically on SmokeScreen having to send the defective product back to H-L at his own expense? Is this a computer system conversion issue, existing policy, new policy, a mistake by H-L CS rep, anything else?

[codezilla]

I have mixed experience with recent HL purchase also. First, they shipped my order to someone else (lucky him!), and had no clue about it until I called them a week after I placed my order. Then I found out that one of the item was backordered even though their website said "in stock". One thing that annoyed me was that I found out about it AFTER I received the shipment, and at the time of the first call, they didn't say anything about it. Then they again lost track of my backordered item, and sold the items to others before shipping it to me when they got it in stock, so I had to wait for them to recieve another shipment to get mine. In the end, I did get all my orders, but I had to call them 4 times and "I" had to be on top of the order to make sure they didn't forget about it and I had to wait over a month and half to get everything in.

Having said that, I think they're at least getting their order system fixed, because by subsequent 2 orders were shipped out quickly w/o any problem. Also, most of the sales rep I talked to were courteous and helpful.

Adrian

[Flyboone]

Jason: could you please comment specifically on SmokeScreen having to send the defective product back to H-L at his own expense? Is this a computer system conversion issue, existing policy, new policy, a mistake by H-L CS rep, anything else?

Sure,
That is an existing policy that has been in place for years and is a common business practice. Walmart has the most liberal return policy I can think of, but even they won't pay your gas money to drive a defective product back to their store to get it replaced.

Jason Cole

[nsg]

Sure,
That is an existing policy that has been in place for years and is a common business practice. Walmart has the most liberal return policy I can think of, but even they won't pay your gas money to drive a defective product back to their store to get it replaced.

Jason Cole

I don't know that it is a common business practice - certainly not in online shops I buy from. The only online shop I know of that has a similar policy is HobbyCity. It's your business, though. Thanks for the clarification, good to know.

FWIW, I had to return two items recently, a warranty repair to Horizon, and an incorrect motor to Quietrcflying. Horizon sent me a return UPS label; Chris at Quietrcflying sent a replacement motor and a pre-paid mailer to send the other one back.

[JIMinKENTUCKY]

Sure,
Walmart has the most liberal return policy I can think of, but even they won't pay your gas money to drive a defective product back to their store to get it replaced.
Jason Cole

Even Wal Mart wont pay gas money to return a defective item?
Very true.
Then why are you? (not that you shouldnt)

Smokescreen38 stated that you will be refunding the shipping for returning the damaged item. Have you read the thread before posting?
http://www.rcgroups.com/forums/showpost.php?p=12289726&postcount=28
A courtesy I'm sure? Bravo.

So either you haven't read the thread or you dont know what the policy is.

Report back when you find out.



SmokeScreen38,
turbofanelectrics.com sent me a Sapac Bae Hawk via Fed-EX and it was damaged. They sent me a return label.
When the new Sapac Hawk arrived , it was also damaged. They sent me another return label. Yes, twice!

I ordered a Sapac L-39 composite from EspritModels. It was damaged. I sent nothing back and they sent me a new fuse and you can see it flying here:
http://www.rcgroups.com/forums/showthread.php?t=1057670

So you do have options.


James

[Smokescreen38]

Well it looks like there has been some action on my return. I recieved a "return complete" email and a survey...which I won't fill out until I have the model...since even they didn't know when they would be able to send it (last I heard)...



Sure,
That is an existing policy that has been in place for years and is a common business practice. Walmart has the most liberal return policy I can think of, but even they won't pay your gas money to drive a defective product back to their store to get it replaced.

Jason Cole


Okay....not a great answer. Even if your statement about the "most liberal" return policies working this way was true (which it is not), it just sends the wrong message. So you'll only take care of your customers as well as you have to... and no better than anyone else?

Numerous people have pointed out that even their prior Hobby-Lobby return experiences didn't work that way. :confused: Go figure.

I guess its normal to have a published policies that are stacked severely in favor of the vendor so they have leeway to reel back services where they see fit.

[JIMinKENTUCKY]

smokescreen38, it will be interesting to see how long it takes to get the return postage refunded and how many phone calls it takes you to get it refunded.


Besides, the return policy above is true for some merchants if the item is defective.
Your item was not defective, best I could tell, but plainly damaged on arrival.
All merchants I have dealt with have sent me return labels for items that arrived damaged.


James

[Flyboone]

Hey guys,
Nothing has changed about this policy in many years. We have been taking care of our customers for as long as we've been in business. Clearly there are some exceptions being made depending on the circumstances I'm sure.

Jason Cole
Hobby Lobby

[Smokescreen38]

Hey guys,
Nothing has changed about this policy in many years. We have been taking care of our customers for as long as we've been in business. Clearly there are some exceptions being made depending on the circumstances I'm sure.

Jason Cole
Hobby Lobby

"Taking care of customers"?
I don't know about that. I have observed nothing but the bare minimum.

Implying that you wouldn't even have to take the product back is pretty absurd. :rolleyes:

Under what circumstances do you make exceptions?

[Smokescreen38]

smokescreen38, it will be interesting to see how long it takes to get the return postage refunded and how many phone calls it takes you to get it refunded.


Besides, the return policy above is true for some merchants if the item is defective.
Your item was not defective, best I could tell, but plainly damaged on arrival.
All merchants I have dealt with have sent me return labels for items that arrived damaged.


James

James, the return policy makes no clear distinction between shipping damage and manufacturing damage... intentionally vague? They also say nothing about how the shipping will be handled except that you have to wait for their RMA or they will throw it back in your face (at your expense aparently).


Restocking Fees for Returns
Hobby Lobby will assess a 15% restocking fee for all returned merchandise, provided it is unopened and in perfect retail condition, and ready for subsequent resale.

Items returned that are not in retail condition may be rejected and sent back to you, postage COD, or, at the exclusive option of Hobby-Lobby, may be assessed a 50% restocking fee.

Refunds typically take 3-5 business days, from the date of issue, to show up on your account. We will give no refunds nor credits for returns that arrive more than 30 days from the date of our shipment to you.



Flight Simulator Software
Per manufacturer's requirements, ALL software is NOT returnable if the seal on the box has been broken. Please carefully check system requirements before ordering.



If you return something:
1. Don't wait to return it - Please send it back as soon as you can. You can find our Returns Form here on our website. You MUST be issued an RMA Number to return an item to us for a refund. Otherwise, we reserve the right to return the package back to you. Upon receiving your return, we will send you periodic email updates with the status of your refund or exchange.
2. Return a copy of our invoice or picking ticket, or tell us the order number.
3. Tell us what was wrong with the item.
4. If the item is altered in any way or is not in retail condition we will not take it back.
5. Please pack the item for return the way we packed it to prevent shipping damage.
6. If it is a Hitec product, please contact them directly at 858-748-8440.



We process returns as quickly as possible. If we have any questions we will contact you. Include as much information as possible as this will speed up the return process.

[Smokescreen38]

Oops...my bad. the shipping damage issue is listed in the section below!
Its even more vague...never specifying that you will be footing the bill for the return and waiting a month.

If a package that has obviously been damaged during shipment is delivered to your door, SIGN for it and note above your signature the word "damaged" (or "open" if the box was broken open), and request that the delivering company make an inspection.

If the damage during shipment was concealed, please notify the delivering carrier and call Hobby Lobby's claim department when you discover the damage. You must keep the damaged carton until the shipment has been inspected by the carrier.

Do not return the merchandise yourself. Hobby Lobby will process a claim and tell you exactly what to do next.

just for the record, the shipping box and the Alfa factory box were in excellent shape and my parents (who were giving this to me as a gift) had put the shipping box out for the recycling... I'm just lucky that I caught it before the pickup because it looks like I would have been SOL. :rolleyes:

[nsg]

Well, they did take care of the customers in the past; had quite a reputation for it.

As it happens, about 6 months ago there was a lively discussion in the Alfa appreciation thread, where to order Alfas - Hobby-Lobby or HobbyCity. I spent some time arguing that H-L may be a few dollars more, but they would take care of you if you get a damaged model.

Obviously, I can't make that argument any more.

[Smokescreen38]

I do want to stress that every person I have dealt with at Hobby-Lobby has been professional and fluent in English. I do trust that they carry high quality products and that you will get what you pay for. This is not something I'm not so sure about with Hobby City.

The problem that I see is that Hobby Lobby seems to be swinging towards the Best Buy model where they assume you're wrong just as Best Buy reserves the right to search your bags, etc its like you're guilty until proven innocent.

So Hobby Lobby has this "re-stocking fee" for returns, even with sealed "retail condition" items. No other model airplane vendor that I know of tries that. Not even Horizon Hobby! :confused: That sounds like a Best Buy-esque tactic too. :rolleyes:

I wonder if there is a mark on my file at Hobby-Lobby now as a "problem customer." :p

[JIMinKENTUCKY]

In my experience, I dont have to worry whether they speak English or not at Hobby City as I never have to call them. That is the point.

I have precisely 110 orders at Hobby City and am ashamed to mention the money I have spent there. Zero problems, I don't have to call and correct silly and annoying mistakes.

If you order from Hobby Lobby, you better write their number down cause there is a good chance you will be calling them to fix something.



James

[Smokescreen38]

I just wanted to point out something humerous:

A week after starting this return process, I ordered Freewing EDF F-35 from BP Hobbies, a power system from www.Donsrc.com and a battery from www.valuehobby.com, got all of the components in the mail from three different vendors and even had time to assemble and fly the F-35 several times.

Still waiting for the P-47. ;)

[WTFLYR]

Hey guys,
Nothing has changed about this policy in many years. We have been taking care of our customers for as long as we've been in business. Clearly there are some exceptions being made depending on the circumstances I'm sure.

Jason Cole
Hobby LobbyThat answer completely avoids the issue and is vague, as it clearly does not state even 1 single exception. Clearly, with documented, damaged merchandise, from a prior customer (key word here, "discrete" requirements met) the return shipping should have been provided, if an exception is EVER to be made.
What I've learned in life is that if I can't answer with what folks are obviously and fairly requesting of me, I am better off not saying anything at all. Worse than being completely ignored, it makes them feel as if their issues are being completely dismissed.

[Smokescreen38]

That answer completely avoids the issue and is vague, as it clearly does not state even 1 single exception. Clearly, with documented, damaged merchandise, from a prior customer (key word here, "discrete" requirements met) the return shipping should have been provided, if an exception is EVER to be made.
What I've learned in life is that if I can't answer with what folks are obviously and fairly requesting of me, I am better off not saying anything at all. Worse than being completely ignored, it makes them feel as if their issues are being completely dismissed.

well put

[Smokescreen38]

So as posted in the electric warbirds forum, the replacement arrived on Friday (June 12th).

The plane is perfect and this time the box was sealed with a piece of tape that said "Hobby-Lobby" on it making me wonder if the last one I got had been messed with or previously returned.

As of this morning, I have recieved no repayment for my $12.22 shipping. I resent the fact that I will have to ask for that back.

[WTFLYR]

So as posted in the electric warbirds forum, the replacement arrived on Friday (June 12th).

The plane is perfect and this time the box was sealed with a piece of tape that said "Hobby-Lobby" on it making me wonder if the last one I got had been messed with or previously returned.

As of this morning, I have recieved no repayment for my $12.22 shipping. I resent the fact that I will have to ask for that back.
The prior returns has happened. I can't accuse anyone of bad intentions, as they claim it was an error. We all know how it can work though: Quickly look over the return, think it looks okay, and sell again. I personally don't have time for that practice, which is why in fairness I like businesses that only refund shipping damaged goods, after they verify the case. Even still, they could think the damage is minor, and try to ship again.

In the case of the guy who got a pre-smoked ESC, I'm not sure what happened there. Possibly the customer smoked it, and then claimed they accidentally ordered the wrong amperage. Next they ordered a slightly larger ESC, figuring it would be the best solution for them, as the store would not be expecting a burnt ESC then. They tell the store they never used it, and flip the burnt side over in the package. Store restocks and sells. Again, that theory is why I like businesses that do not take returns on electronic items. Folks should just be careful to order what they want. If the company sends a confirmation email quickly, the person then has the opportunity to review the order. Customer service is not taking returns on everything, but then passing them on to the next guy.

I'm not responding to these things, just to be a basher either. I've bought in the past, and have things I would like to buy. Recently, I've been hearing more issues than in the past, including less action taken on them. I'm simply waiting to see the act get together to the prior state, before I order again. I want this to happen, as I want to order again.


...just for the record, the shipping box and the Alfa factory box were in excellent shape and my parents (who were giving this to me as a gift) had put the shipping box out for the recycling... I'm just lucky that I caught it before the pickup because it looks like I would have been SOL. :rolleyes:Boy that would be rough. Wanted: Alfa P47 box in the For Sale/Wanted forums. :D

[JIMinKENTUCKY]

So as posted in the electric warbirds forum, the replacement arrived on Friday (June 12th).

The plane is perfect and this time the box was sealed with a piece of tape that said "Hobby-Lobby" on it making me wonder if the last one I got had been messed with or previously returned.

As of this morning, I have recieved no repayment for my $12.22 shipping. I resent the fact that I will have to ask for that back.


From my post #21:
"smokescreen38, it will be interesting to see how long it takes to get the return postage refunded and how many phone calls it takes you to get it refunded."



James

[nsg]

To whom it may (or may not, as the case might be) concern at H-L:

I find the recent issues with H-L troubling. They aren't all related to the new (royally messed-up) website; there clearly is a change in attitude.

In the past, I've relied on unwritten policies when ordering stuff from H-L. Written policy wasn't an issue - they had a reputation and by and large they lived by it.

The reputation is no longer there. There are several reported - and, I'm sure, more unreported - recent cases where H-L went by its written policy rather by what they used to do.

Clearly, I can't trust H-L to provide a superior service any more, at least not without a written policy and/or a statement here from some person of authority at H-L.

I will not buy from H-L unless one (or more) of the following happens:

- the written policy is revised to follow how H-L used to do things in the past
- There are many reports of H-L providing old-style service, with no reports of incidents like this one.
- The prices are reduced to reflect the HobbyCity style service.

As it stands, H-L is becoming an overpriced HobbyCity.

[JIMinKENTUCKY]

As it stands, H-L is becoming an overpriced HobbyCity.

Comparing Hobby Lobby to HC would actually be a compliment. :)

Overpriced probably, but nowhere near as efficient as Hobby City in my experience.

Over 100 orders at HobbyCity within the last 2.5 years.

James

[nsg]

I've had my share of problems at H-C, but if I have to choose between bad service at premium price and bad service at bargain price.

I agree on efficiency. H-L, check out H-C website. This is how it is done.

[Smokescreen38]

No refund for the shipping yet...

[Flyboone]

Smokescreen, Send me your account information and I'll check on your credit.

Thanks,
Jason Cole
Hobby Lobby

[ekotil]

Comparing Hobby Lobby to HC would actually be a compliment. :)

Overpriced probably, but nowhere near as efficient as Hobby City in my experience.

Over 100 orders at HobbyCity within the last 2.5 years.

JamesI agree! Hobby City has made R/C affordable for me like it always should have been. They are my go to place. :)

[Smokescreen38]

Smokescreen, Send me your account information and I'll check on your credit.

Thanks,
Jason Cole
Hobby Lobby

Thanks, Jason. I have been looking around for an old Hobby Lobby invoice or an email but I don't seem to have any documentation of my account number anywhere. I'm going to call today to see if they can find my info by my name.

[Flyboone]

You can call me at 615-732-7217 and I'll find you in our system.

Thanks,
Jason Cole
Hobby Lobby (http://www.hobby-lobby.com/)

[Smokescreen38]

You can call me at 615-732-7217 and I'll find you in our system.

Thanks,
Jason Cole
Hobby Lobby (http://www.hobby-lobby.com/)

Thanks for sharing your direct line. It is appreciated. :)

I just left you a voice mail message.

[Flyboone]

Thanks for sharing your direct line. It is appreciated. :)

I just left you a voice mail message.

I got your message and just left one for you as well.

Jason

[Smokescreen38]

Just got it. Thanks so much for your personal (and rapid) response. :)

I'm confident that this is straightened out now.

[bob_suruncle]

Hey guys,
Nothing has changed about this policy in many years. We have been taking care of our customers for as long as we've been in business. Clearly there are some exceptions being made depending on the circumstances I'm sure.

Jason Cole
Hobby Lobby

Sorry for chiming in a little late and for momentary hijack of this thread but I have a question on your policy for defective items:

what about for a Canadian Customer? I assume you ship via UPS, Puro or Fedex to Canada which would mean brokerage charges if a Canadian ordered from you.... so if the item arrives defective would they then have to ship it back to you at their expense and more importantly would they then have to pay brokerage on the replacement when it arrived? Brokerage can be ..... :eek:.... well lets just say if you don't have your own broker and the courier brokers it for you it can cost more than the actual item does and I know I wouldn't want to pay brokerage twice as a result of a defective item.

[Bing44]

I'll add my two cents worth here:

The reason I am posting here is nobody will respond to my emails. I ordered some parts May 17th and none of them were marked out of stock, but the 4-in-1 was back ordered. It is June 25th now and I still haven't received the remaining item. I have emailed with no response and when I finally called Tuesday last I was told they would be in yesterday. Still nothing. I also emailed with advice to mark items that are out of stock on the HL web site and got no response. I am on the edge here of removing HL from my bookmarks, and if I don't receive a response or shipping notice tomorrow I will cancel the order and shop elsewhere for the 4-in-1..

jim

[Flyboone]

Jim, there may be other issues here. Our service staff is pretty much caught up on their case emails. If you submitted several, I doubt that we missed them. Our replies could be in your spam filter. In any case, send me your information via PM and I'll check up on your order. We did have an issue recently where the website was not being updated properly to the inventory file. This should be fixed, but there will always be times where we sell out during the day and it won't show out of stock until it updates. I'll do my best to get you fixed up.

Thanks,
Jason Cole
Hobby Lobby (http://www.hobby-lobby.com/)

[Bing44]

Jim, there may be other issues here........... Our replies could be in your spam filter............

Thanks,
Jason Cole
Hobby Lobby (http://www.hobby-lobby.com/)

It will only be in my known spam folder if your address has been identified as known spam, which I have not done, and if my ISP did it then you need to take it up with Earthlink. Send me a test email to jlanglin44 at earthlink dot net and I will let you know; I changed my settings so I can review all intercepted emails.


I PMed you with my order number and you can PM me back if you have anything positive. Monday is the deadline.

I have no feelings of ill will; I just want to get this heli back together.



jim

[RC-135]

Our service staff is pretty much caught up on their case emails.

Not true. Mine is still open: Case 00032582

Dave

[Flyboone]

Jim,
Thanks for speaking with me over the phone today. I have responded to your PM and also sent a test email.

Dave,
I'll check on your case to see where it's at in the process.

Jason Cole

[Flyboone]

Dave,
Send me a PM. I'm showing that your Paypal was credited back and your case is closed.

Thanks,
Jason

[RC-135]

Dave,
Send me a PM. I'm showing that your Paypal was credited back and your case is closed.

Thanks,
Jason

I PM'ed you.

[RC-135]

I PM'ed you.

Thanks Jason. Due to your assistance, now it's fixed & the case is closed.

[Smokescreen38]

I got your message and just left one for you as well.

Jason


Jason,

Thanks again for your personal attention to my issue... but I just checked over my credit card history and aparently, no refund has been made. I wanted to give it ten days to be sure but I'm starting to wonder if there was an oversight here.

How long does it usually take to get a refund?

[RC-135]

Thanks Jason. Due to your assistance, now it's fixed & the case is closed.

Actually, I spoke too soon about the case being closed. Jason has confirmed the mix up on my refund (they owe me shipping on an order where nothing shipped) but I haven't seen it yet in my PayPal account.

[Flyboone]

Dave,
I'm not sure what happened there. I just went and watched the accounting lady send the money to your PayPal. I wasn't leaving this time until I saw it go through.

Jason Cole

[RC-135]

Dave,
I'm not sure what happened there. I just went and watched the accounting lady send the money to your PayPal. I wasn't leaving this time until I saw it go through.

Jason Cole

Thanks Jason. I have the refund. I appreciate your assistance. Now the case is closed.

Dave

[Smokescreen38]

Jason,
nevermind. I see the refund now.

[FERNDALE AIR FOR]

I guess this is the correct thread to get questions answered. I ordered a plane some por and some CF. Needless to say the CF was in it's own little tube. The box with the Yak-55 and more important, the Por, has not arrived. I called on the 2nd of july when the box didn't show up. Then waited until after the long weekend and sent an e-mail. That got me this Case #00033965 but no subsequent info. I bought the glue because I anticipated replacing my 1000 flight Bug with a new one. I bought the CF for replacement lg, and the Yak to make shipping reasonable. I just sent a second e-mail to customer service, but the bug should get here on wednesday. If you could let me know what is going on I would really appreciate it.

Tim

[FERNDALE AIR FOR]

OK, Mr Flyboone had CS e-mail the joyous news that although they showed positive stock, the computers were not in synch. So both the glue and the Yak are in limbo. Fortunately, I was told that H-L would call me and give me a status. OK, I am now in week 3 and still do not have an answer.

Tim

[Flyboone]

Hi Tim,
I'm on vacation until next Wed. next week. Call us up and ask for Neal. He'll be able to help out while I'm gone.

Thanks, Jason Cole

[FERNDALE AIR FOR]

I have not called H-L, my other project arrived and I worked on that. I then checked the Knowledgebase, click on the product for a status. Well tomorrow my SU-26 micro should be here, but H-L is closed. I do not know the answer, but this interchange has been less than satisfactory. Oh, sorry, it said to call for status.

Tim