New Site gone Live - problems

[chip.greely]

OK, the day has finally come and the familar old looking site is no more,...that's progress right?

Things I didn't know would go with it;

1.) Items loaded in my cart
2.) My address and specifics
3.)....

Things I noticed that don't work the same way

1.) Shopping Cart will not retain items when I 'continue shopping'
2.) Can't go back from added item thru cart to my original search (eg search pinion gears, select more info on 11tooth Speed 400, add to cart, continue shopping, returns to 11 tooth Speed 400 and can't get back to pinion gears)
3.)...

Sorry I didn't test the site more before you went Live, but looks like I'll be phoning in my orders for a while ;)

[Jay Graves]

Chip,

Thank you for the feedback and our apologies for the problems. We think we've fixed the problem with items not going into the cart. If you could try it again it would be great appreciated.

As for the search, we will look at that first thing Monday.

We tested for several months before going live but will be working hard to get everything else improved. We welcome your phone order but did leave the old site available at http://formerly.hobby-lobby.com for those that want to use it.

To everyone, we will take all feedback to help make this the absolute best web site in the hobby.

Thanks again, Jay

[chip.greely]

Thanks Jay,

I appreciate you posting the link for the old site,..I use the AXI motor comparison tables often ;)

I did notice that a lot of the specifics for the motors haven't been posted yet.

Again, I also apologize for not testing more before you went live

[FresnoJay]

Ok I got one........I cant log in or even try to calculate shipping to see the total.

Do I need to register over again?

Jason

[Jay Graves]

Ok I got one........I cant log in or even try to calculate shipping to see the total.

Do I need to register over again?

Jason

Jason,

Our old web site did not have the ability to log in and see your past purchases. We also will have some great new features and sales coming for "members only".

You can register quickly using this link: https://www.hobby-lobby.com/scart/public/scart/scart.php?action=member_loginregister

Thanks, Jay

[ggcrandall1]

I just tried to look up the specs on an AXI motor. They are gone. I clicked on the picture of the motor and all I got was a bigger picture of the motor and that took a while to load and display. Not good.

Also I had to scroll through several pages to get to the motor I was interested in. Too few items on each page. The old format was much better. I could find which motor I was interested in with just a few clicks.

The other day I was interested in boats. Pictures too small and no specs. I gave up.

The search block at the top of the page is too small and hard to see. It's buried in all the clutter at the top of the page.

Your font size is too small for these old eyes.

I just looked at the description for the mini telemaster. Lots of description but it's buried it a single paragraph. What happened to the nice itemized specs? I would like to see a separate section showing the specs so I don't have to wade through a lot of description trying to find out things like wingspan, weight, etc.


You folks obviously spend a lot of money on the new site but in my opinion it was a waste.

Someone Body up there must have been bitten by the Obama "Change" and gotten carried away. You have to realize that just changing something doesn't make it better.

Also I went to the support page and at the bottom it says "contact us". I clicked on that and am still waiting for something to happen.

Glen

[PaulBrad]

I am afraid that like Glen I am not yet a fan of the new site. I am finding navigation to be much less friendly on the new site.

I placed an order yesterday and found the Shopping Cart to be much less friendly than the old site. For example, I wanted to buy two of the same item. When the item was selected for adding to the cart I got a rather crytpic display with no option to change the quantities. At the time I did not know that I had to proceed to check out to change the item quantities. As a result I went back to the item and simply added it again to the cart. Only when I went to check out did if find a place to adjust the quantity and a rather difficult to find place to click to update the totals. This in my opinon is a major set back from the previous site shopping cart.

I realized today that I forgot an item and went back to the site to place the follow up order. This time I also wanted to purchase more than one of the same item. I did try to use the quantity entry and update total feature and the shopping cart went into an error mode indicating the page had timed out. No matter what I did I could not place the follow up order.

One more observation. When on the page for an item I clicked on the shopping cart link wanting to confirm the quantity being ordered. The link took me to the order status information entry page. Not the shopping cart.

Paul Bradley

[FresnoJay]

Jay, FYI the link you posted is a dead end. Not working. Will go to the website and try registering there. ***EDIT*** I have registered but now I cant get passed the calculating shipping part. It comes down to choose shipping option and once I do I get the page timed out error or not logged in which I most certainly was. :confused:

Jason

[chip.greely]

Jay,

I did verify that the 'continue shopping' out of my shopping cart does now retain the items I placed in it, many thanks.

I know that the new site was optimized for narrowing down search options, but I think some of the feedback you will be receiving is not going to like this 'individual' vs grouping of items.

As an example, I'd like to view all pinion gears by shaft diameter/motor size and tooth count/ratio. This was grouped in the old site.

Also, suggest you add space for reference tables, since several folks will be looking for those Axi comparison tables (eg Kv ratings and prop size)

Thx

Chip

[chip.greely]

Oops,

.....spoke to soon. In moving from my shopping cart (full of items) to the support page to find the link for this thread an dupdate it, I found myself with out an obvious 'My Cart' link. I tried Home to access My Cart and found it was emptied again.

Suggest your software only clear the cart upon instruction, regardless of the extra space required to strore the data ;)

[Jay Graves]

Oops,

.....spoke to soon. In moving from my shopping cart (full of items) to the support page to find the link for this thread an dupdate it, I found myself with out an obvious 'My Cart' link. I tried Home to access My Cart and found it was emptied again.

Suggest your software only clear the cart upon instruction, regardless of the extra space required to strore the data ;)

Chip,

We think we have the "empty cart" issue fixed. If it happens again please PM me and we will take a look.

Your other suggestions are very good. We will take a look at getting those charts back quickly. We also have LOTS of new photos to load in the next 5 days.

Thanks, Jay

[chip.greely]

You got it Jay!!

I tried every possible page and redirection I could with my Cart intact. Good work!

Now, can the 15% off for March be added to allow online access?

[ggcrandall1]

I just tried to look up an AXI motor. Wasn't sure which one but knew it was one of the bigger ones. Had to scroll through several pages to get to the one I was looking for. Then the specs were gone.

Your old system of showing the basic groupings together was much better. Also get the specs back.

Glen

[ggcrandall1]

Page format.

First you are wasting a lot of usable space with the page layout. What I mean is that you have your Name at the top of each page. The Hobby Lobby logo, phone #, etc. When I get to a produce page I want to see as much about the product as possible. I already know I am on the Hobby Lobby web site. This kind of reminds me of the TV stations that every five minutes tell me I am watching their news show. I already know where I am. Show me the meat.

Second. when I scroll down through a product page the top line with the cart information and the search block go out of sight. Can you keep that info on the page all the time? Also the text on that line is a bit small. (old eyes you know.)

Third the line that contains the tabs for specs, all you need, instructions Reviews, spare parts, should be visible when I get to a product page. On many products the tabs are off the bottom of the page so that it is not obvious where they can be found.

Fourth. I understand you want customers to write reviews but the Write a Review box is too large. It takes up too much space on the page.

Glen

[ggcrandall1]

I did a search on propeller. Then I refined the search to Helicopter. I got directed to a Sukhoi SU-27 XXL jet.

I did another search on propeller. I refined the search to Airplane.
APC disappeared from the manufacturers list.

Now that I am looking at propellers you display individual pictures of propellers (well you try). But since most propellers look alike how about going back to a picture of one generic propeller and listing all the sizes in a table format? It would make it easier to find the one I want.

Glen

[Jay Graves]

I did a search on propeller. Then I refined the search to Helicopter. I got directed to a Sukhoi SU-27 XXL jet.

I did another search on propeller. I refined the search to Airplane.
APC disappeared from the manufacturers list.

Now that I am looking at propellers you display individual pictures of propellers (well you try). But since most propellers look alike how about going back to a picture of one generic propeller and listing all the sizes in a table format? It would make it easier to find the one I want.

Glen

Glen,

Thank you for the feedback and we will use this as an example to work on. We are also in the process of moving all the good charts regarding motors to the new site.

We certainly needed to change but not just for changes sake. We are listening to our customers to try to keep the best of the old and provide the new features people have been asking about for many years - and when we get it wrong we will make it right.

Our old site is available for reference and purchases if needed: http://formerly.hobby-lobby.com (http://formerly.hobby-lobby.com%20)

All feedback is welcome. We are working hard to get all of the kinks out.

Thanks again, Jay

[ggcrandall1]

I am on the Skyhawk product page. OK, I click on the "Everything You'll Need" tab. What I get is a one liner which says "Here's Everything You'll Need to complete your A-4 Skyhawk Ducted Fan Jet" But now I have to click on the "Here's Everything You'll Need" part to really see everything I'll need.

Why can't you just go directly to the needed parts page without having the extra click?

Glen

[ggcrandall1]

I am looking for F4 Jets. On the home page I click on "RC Airplanes". On the page that comes up I click on "RC Jets". The next page shows me all the RC Jets and I start looking for the F4. I find that there are four of them but they are scattered all over the page.

Would it be possible to better sort out the order so that all items that are similar appear together?

Glen

[Gordonq]

Chip,


... To everyone, we will take all feedback to help make this the absolute best web site in the hobby.

Thanks again, Jay

The new site doesn't work well at all for me under IE 8.0 Release Candidate #1. Can't see specifics on products - get a "Failed connecting to database" on each item.

[Gordonq]

The new site doesn't work well at all for me under IE 8.0 Release Candidate #1. Can't see specifics on products - get a "Failed connecting to database" on each item.

Seems you're fixing things as we speak... mo' betta minutes later.

[Jay Graves]

Seems you're fixing things as we speak... mo' betta minutes later.

Yes we are an our apologies for any issues. Keep the feedback coming as we have already made tons of changes this week based on customer information.

Thanks as always for your business!

Jay

[nsg]

Tried to access the crash sale page a few minutes ago. The crash page tells me I have to become a star something or other and 'get the code'. The link points me to my account page. I logged in, no difference. It seems it is H-L that needs to get some (properly written XML) code :)

[benhobe]

Tried to access the crash sale page a few minutes ago. The crash page tells me I have to become a star something or other and 'get the code'. The link points me to my account page. I logged in, no difference. It seems it is H-L that needs to get some (properly written XML) code :)Same thing here. How does one "get the code"? I registered, but get the same "You gotta get the code!" message on the Crash Sale page.

I may have missed it, but this should have been announced, at least to former "HL insiders", via email.

Ben

[Jay Graves]

Sometimes the best of intentions....

Going forward we will be providing some great benefits to members (more soon) and all sale announcements will be going to the membership list. We broadcast this morning to the "Crash" email list the following:

http://app.e2ma.net/campaign/3e6b091c11dfafa2f564c1307cbfbe95

It has the code in it. We should have made a general announcement as well.

We have some great stuff coming to "R/C Star" members soon. It is free to join and I promise our communications will get better!

Thanks, Jay

[MrRetro]

I had some items in my cart today that I was going to buy, but near the end of the checkout I did not see the "R/C Star" free shipping discount applied to my parts only order that I was supposed to get, so I did not complete the transaction. However, it seems to be showing up as an order in my account activity view, and it has a status of Order Status: New (not finished)
I never completed the order or got any confirmations, so why is it showing like this?

EDIT: Well I see why the shipping calc'ed to $2.99 on that stuff, the site did not approve of me ordering more than a quantity of 2 of any item I had in my cart to be eligible for free shipping?? :confused: When I changed the quantity the shipping went away.

Edit2: OK, I just FINALIZED an order for parts, and I see that the 10% discount seems to be handled funny if I ordered a quantity of 2 instead of 1. By funny I mean does not appear to be applied to the total cost of that part, and that is reflected on the order confirmation email I got? Lines in bold below are not reflected properly.

#1 [#EKK280] (Honey Bee King) Center Hub
Quantity 1 x $2.50 - 1 x $0.25 = $2.25
Discount Details: 10% + free shipping (Applied Item Quantity: 1)

#2 [#EKK288] (Honey Bee King) Bearing 5x10x3mm, 2 Pcs
Quantity 2 x $2.90 - 2 x $0.29 =$5.80
Discount Details: 10% + free shipping (Applied Item Quantity: 2)

#3 [#EKB509] (Belt-CP) 3x6x2.5 Bearing, 4
Quantity 2 x $2.85 - 2 x $0.29 = $5.70
Discount Details: 10% + free shipping (Applied Item Quantity: 2)

#4 [#EKK285] (Honey Bee King) Main Blade Clamp Set
[Availability: item (Honey Bee King) Main Blade Clamp Set is backordered]
Quantity 1 x $2.50 - 1 x $0.25 = $2.25
Discount Details: 10% + free shipping (Applied Item Quantity: 1)

#5 [#EKK500] (Honey Bee King) Thrust Bearing 3x8x3.5mm
[Availability: item (Honey Bee King) Thrust Bearing 3x8x3.5mm is backordered]
Quantity 1 x $2.30 - 1 x $0.23 = $2.07
Discount Details: 10% + free shipping (Applied Item Quantity: 1)

#6 [#EKK284] (Honey Bee King) Bell Control Arm Set
[Availability: item (Honey Bee King) Bell Control Arm Set is backordered]
Quantity 2 x $2.90 - 2 x $0.29 = $5.80
Discount Details: 10% + free shipping (Applied Item Quantity: 2)

[Jay Graves]

Wow. We are on it and will hopefully have a fix in place tomorrow.

As for "New - not finished" that simply implies you started an order but did not finish. This allows you to go back later and complete it if you would like. We will not process it.

Thanks as always for your feedback and (attempted) business. We will make it right!

Thanks, Jay

[MrRetro]

Wow. We are on it and will hopefully have a fix in place tomorrow.

As for "New - not finished" that simply implies you started an order but did not finish. This allows you to go back later and complete it if you would like. We will not process it.

Thanks as always for your feedback and (attempted) business. We will make it right!

Thanks, Jay

I see no way to go from that New - not finished status to complete and/or finish the order, or to do anything with it except to view it?

[tdickinson]

I had some items in my cart today that I was going to buy, but near the end of the checkout I did not see the "R/C Star" free shipping discount applied to my parts only order that I was supposed to get, so I did not complete the transaction. However, it seems to be showing up as an order in my account activity view, and it has a status of Order Status: New (not finished)
I never completed the order or got any confirmations, so why is it showing like this?

EDIT: Well I see why the shipping calc'ed to $2.99 on that stuff, the site did not approve of me ordering more than a quantity of 2 of any item I had in my cart to be eligible for free shipping?? :confused: When I changed the quantity the shipping went away.

Edit2: OK, I just FINALIZED an order for parts, and I see that the 10% discount seems to be handled funny if I ordered a quantity of 2 instead of 1. By funny I mean does not appear to be applied to the total cost of that part, and that is reflected on the order confirmation email I got? Lines in bold below are not reflected properly.

#1 [#EKK280] (Honey Bee King) Center Hub
Quantity 1 x $2.50 - 1 x $0.25 = $2.25
Discount Details: 10% + free shipping (Applied Item Quantity: 1)

#2 [#EKK288] (Honey Bee King) Bearing 5x10x3mm, 2 Pcs
Quantity 2 x $2.90 - 2 x $0.29 =$5.80
Discount Details: 10% + free shipping (Applied Item Quantity: 2)

#3 [#EKB509] (Belt-CP) 3x6x2.5 Bearing, 4
Quantity 2 x $2.85 - 2 x $0.29 = $5.70
Discount Details: 10% + free shipping (Applied Item Quantity: 2)

#4 [#EKK285] (Honey Bee King) Main Blade Clamp Set
[Availability: item (Honey Bee King) Main Blade Clamp Set is backordered]
Quantity 1 x $2.50 - 1 x $0.25 = $2.25
Discount Details: 10% + free shipping (Applied Item Quantity: 1)

#5 [#EKK500] (Honey Bee King) Thrust Bearing 3x8x3.5mm
[Availability: item (Honey Bee King) Thrust Bearing 3x8x3.5mm is backordered]
Quantity 1 x $2.30 - 1 x $0.23 = $2.07
Discount Details: 10% + free shipping (Applied Item Quantity: 1)

#6 [#EKK284] (Honey Bee King) Bell Control Arm Set
[Availability: item (Honey Bee King) Bell Control Arm Set is backordered]
Quantity 2 x $2.90 - 2 x $0.29 = $5.80
Discount Details: 10% + free shipping (Applied Item Quantity: 2)

Regarding the "New (not finished)" message: During the step just before the final step of placing the order, the card will be authorized. This may appear as a pending transaction with your bank account. If you never finalize the order, the authorization will be released within a few days.

Regarding Edit1 above: Thanks for bringing this to our attention ... there was a limit of 2 items (of the same part #) that the discount would be applied to. This was not intended and has been fixed ... now you can place an order for as many spare parts items as you would like and you will receive a discount for all of them. Sorry for the inconvenience. (If anyone else has noticed this issue, please call us and we will refund you immediately).

Regarding Edit2 above: Thanks again for bringing this to our attention! I looks like this is a bug in the confirmation only. You have received the discount for all of the items you ordered - it is just not reflected correctly in the email. We are getting this fixed right away.

Thanks for being understanding. We appreciate your patience during this time of change.
Tommy

[viol8r]

I just wanted to say thanks , I called about not being able to use the new site with my Mac browser Safari. They said they'd get on it and viola!, tonight I'm back wishing again. :)

[wblacker]

HL, I just got your new vairable pitch prob, and although it look incredible, it is not adjustable. The slot the blades slide into prevent the prop from rotating to adjust the pitch. Am I missing something?

[MrRetro]

Two more comments and observations on the new site. First, the only way I see to TRACK a shipped order is from the link in your email, which references the old site (formerly). There should be an EASY way to get tracking from the new site for orders.
Second, I had an order placed before the new site kicked in and some items were on backorder. I see no way to reference or check on that order from either the old or new site?

[Jay Graves]

Two more comments and observations on the new site. First, the only way I see to TRACK a shipped order is from the link in your email, which references the old site (formerly). There should be an EASY way to get tracking from the new site for orders.
Second, I had an order placed before the new site kicked in and some items were on backorder. I see no way to reference or check on that order from either the old or new site?

We are upgrading the tracking system to use the new site. It will be done by the end of the month and be much more comprehensive.

As for the backorders, send us a message at http://www.hobby-lobby.com/support.htm and we will get you an answer quickly.

Thanks, Jay

[Flyboone]

Edit: wrong thread.

Thanks,
Jason Cole

[Tom Moody]

All I can say is that the old site was MUCH better. Whoever designed the new one should be fired. If it doesn't improve dramatically soon I will no longer be doing business with Hobby-Lobby.

Tom Moody

[Jay Graves]

All I can say is that the old site was MUCH better. Whoever designed the new one should be fired. If it doesn't improve dramatically soon I will no longer be doing business with Hobby-Lobby.

Tom Moody

Tom,

We will take whatever feedback you have about how to improve. We are adding pictures, better descriptions for "Everything You'll Need" and more navigation options as fast as we can.

Any specifics would be great appreciated either here or via PM.

Thanks, Jay

[n00b-E]

Jay,

Any thoughts on when the instructional videos will be up and running? I tried to send a new guy to your site to view the soldering video that used to be available only to find it was no longer linked. :( That video (and other "how to" videos) are invaluable to new modelers and I think its great that you guys are offering them.

The new site is coming along nicely, by the way. I've seen changes made almost every time I to to it. Good job, guys!

[arbilab]

As on the 'feedback' thread, the reviews display in an unexpandable, unpannable popup box which deletes 1/3 of the content when viewed at 800x600, the res I use because small text is too squinty to follow from line to line (though I can read the characters).

Reviews should open on their own page, fullsize, scalable, pannable, scrollable. I can't even get to the last 2 paragraphs of what I wrote, no matter what.

I understand the travails of migration from one software standard to another. I was a computer engineer until my job got sent to China. But really, this needs attention.

I'd have to say, this designer disregarded every standard except the one he was using. Standards CAN be made cross-compatible. Every other site I access does this. I can't tell you exactly how, being a hardware engineer and not a codehead. But I know it CAN be done, and readily.

[Jay Graves]

As on the 'feedback' thread, the reviews display in an unexpandable, unpannable popup box which deletes 1/3 of the content when viewed at 800x600, the res I use because small text is too squinty to follow from line to line (though I can read the characters).

Reviews should open on their own page, fullsize, scalable, pannable, scrollable. I can't even get to the last 2 paragraphs of what I wrote, no matter what.

I understand the travails of migration from one software standard to another. I was a computer engineer until my job got sent to China. But really, this needs attention.

I'd have to say, this designer disregarded every standard except the one he was using. Standards CAN be made cross-compatible. Every other site I access does this. I can't tell you exactly how, being a hardware engineer and not a codehead. But I know it CAN be done, and readily.

We just got a note from the programmer and they say 800 x 600 works now. Please try and let us know if you have any problems!

Thanks, Jay

[arbilab]

I still get the same thing. Narrow box, text outside margins, won't scroll more than 2/3 of the way.

I reset to 1024x768 to see what would happen. STILL outside margins, a little less so, but you do get a scrollbar and can see the vertical extent of the text.

Come to think of it, the scrollbar is probably 'there' at 800x600, but outside the margins of the box.

This is a recently updated Firefox 2 installation which works fine with everything except a few Flash animations that lock it up.

[Tom Moody]

I still think the new site stinks. For example, the plane listing used to show a list of recommended gear needed but now you don't.

I still think the staff responsible for this mess should be fired.

BRING BACK THE OLD SITE, it was SO much better and so much easier to navigat. The new one is hopeless.

Tom Moody ( EX HL customer )

[dee-grose]

I have noticed the lack of a recommended gear list on the planes too. I'm sure they're working on it. If you're to the point of ordering, I'm sure a quick phone call to the HL sales guys will let you know what you need to order. :D

Andy

[Jay Graves]

I still think the new site stinks. For example, the plane listing used to show a list of recommended gear needed but now you don't.

I still think the staff responsible for this mess should be fired.

BRING BACK THE OLD SITE, it was SO much better and so much easier to navigat. The new one is hopeless.

Tom Moody ( EX HL customer )

Tom,

Almost every plan has a "Everything You'll Need" tab just below the main writeup. We are working to make this more visible and to finish out the selection.

If you'd like to use the old site it is available at http://formerly.hobby-lobby.com

We always want specific feedback about how we can improve - we are working seven days a week to get it all right.

Thanks, Jay

[ggcrandall1]

I am still having a problem with the Everything You'll Need area.

First I had trouble finding the tab. You changed since the last time I looked. OK now I see it and I click on the tab. But I am not shown Everything I Need. Instead I get a further direction "Here's Everything You'll Need to complete your *****"

Why cannot you just take me to the correct place on the first click?

Glen

[ggcrandall1]

I am still having a problem with the Everything You'll Need area.

First I had trouble finding the tab. You changed since the last time I looked. OK now I see it and I click on the tab. But I am not shown Everything I Need. Instead I get a further direction "Here's Everything You'll Need to complete your *****"

Why cannot you just take me to the correct place on the first click?

Glen

[Jay Graves]

I am still having a problem with the Everything You'll Need area.

First I had trouble finding the tab. You changed since the last time I looked. OK now I see it and I click on the tab. But I am not shown Everything I Need. Instead I get a further direction "Here's Everything You'll Need to complete your *****"

Why cannot you just take me to the correct place on the first click?

Glen

Glen (and others),

We have heard you for sure and are in the process of making "Here's Everything You'll Need" easier to see and use. Take a look at:

http://www.hobby-lobby.com/executive-jet_6945_prd1.htm

Within a week we'll have all products set up this way along with more design improvements.

We love the feedback, good or bad, as we are using it to make Hobby Lobby a better place for customers.

Thanks again, Jay

[Adeg]

Why did you change the way you showed "heres everything you need"? It was very clear before. Now its not.
Ad

[arbilab]

What happened in one week? Today, HL no longer answers the phone. I tried 3 times over a half hour. All I get is a recording saying 'all support is going online' after saying 'all representatives are busy with other customers' for 6 minutes.

Pardon my skepticism, but that's not true, is it? It never was any time I called before. Do Russel, David, Bob, Max, Sean still work there? Or is HL complying with the Leave No American Employed act?

OK, back to the site. Under 'check order status' it demands an order number AND an 'email verification number'. I'm looking at both emails and I see nothing identified as EVN. There is account #, order #, and invoice #. 'Check status' will not proceed without this EVN which I don't have.

Now the question I was going to ask the missing phone folks AND the website that won't respond: Did, or did not, the Esky parts backorder arrive by the last estimate I had, which was last Friday 3/27?

Now the question I hesitate to ask because I might not like the answer. Did HL get bought by Raidentech? I have to ask that, because as of today, I'm getting the same 'no response' Raiden is reputed to have.

I'm very loyal to HL, to the point if HL doesn't sell something, I'm 50% dissuaded from even buying it. I've lauded HL on RCG any time the question of dealers comes up. Do I have to go back and revise all that, or is this just some transitional dysfunction?

[Jay Graves]

What happened in one week? Today, HL no longer answers the phone. I tried 3 times over a half hour. All I get is a recording saying 'all support is going online' after saying 'all representatives are busy with other customers' for 6 minutes.

Our apologies for these issues. We had several people call in sick yesterday and were running short handed on the phones. Please PM me any details and we will track it down.

[smurf]

Not really a problem but I did like the way the AXI motor reference was setup on the old site. The block of motors, lipos it can use, the prop size etc.

[ggcrandall1]

Back to the AXI motor descriptions. And I think this applies to other items as well. In the AXI 2217/5H, for example, under Mounting Options you list the part number for the mount. But clicking on the part number does not take me to the description of the mount. Whenever you reference a part number you should be able to click on that number and go directly to the referenced part.

Also in many of the motor descriptions you do not reference the mount at all.

Lastly motor specs are still missing.

On the plus side I like the Motor Selector Tool. That is a great idea.

Glen

[ggcrandall1]

At the top of the page is a status bar containing the search box. It would be nice if that status bar stayed at the top of the page while scrolling down. That way if a part number or other item was copied from text on a page it could be pasted into the search box without having to scroll back to the top of the page.

Glen

[Tweener]

I just liked the old one better. It worked. Glitz and glamor, ajax, and web 2.0 is window dressing. What matters is fast loading pages and easy navigation. I used to come just to "window shop" and see what's new. Now I only visit when I hear of something new through some other news outlet or ad and I still can't find the info I really want. Take a tip from Tower and use the K.I.S.S. method when it comes to web shops. The less backend you have in the frontend, the fewer bugs you'll have to worry about. My apologies to whomever executed the design. Harsh criticism of hard work is hard to take, but it really is bad.

It wasn't broke - why did you have to fix it?

[Jay Graves]

I just liked the old one better. It worked. Glitz and glamor, ajax, and web 2.0 is window dressing. What matters is fast loading pages and easy navigation. I used to come just to "window shop" and see what's new. Now I only visit when I hear of something new through some other news outlet or ad and I still can't find the info I really want. Take a tip from Tower and use the K.I.S.S. method when it comes to web shops. The less backend you have in the frontend, the fewer bugs you'll have to worry about. My apologies to whomever executed the design. Harsh criticism of hard work is hard to take, but it really is bad.

It wasn't broke - why did you have to fix it?

We like criticism harsh or subtle, good or bad - it helps us get better. Based on great feedback here we are making a lot of changes that captures the old feel of our site but adds many of the new features people have requested.

Unfortunately, our old site was very broken. Not necessarily from a front end standpoint as it was very easy to get around. However pretty much everything on the back end was outdated and the provider said it was at end-of-life.

We'll work hard to get the user experience right but now we can make faster updates, constantly upgrade security, accept PayPal and offer new features soon like gift certificates.

Of course, that doesn't help if you don't like coming to take a look. Expect us to continue to refine and always keep the feedback coming. We can take it and we will listen!

Thanks, HL

[Adeg]

Of course, that doesn't help if you don't like coming to take a look.
HL[/QUOTE]

Sorry to say but thats the problem with it
Adeg

[Tweener]

Here's something specific: I just viewed the Gazaur Mars description page (it's in another tab right now) and for some reason, the loading of the page took well over a minute. During this time, it locked my browser out of any activity. I couldn't even return to this tab while it was loading. This is what I meant about too much programming/data in the front (client side) end. I have a high speed cable connection, but not the latest CPU and memory capacity. If it helps system is 2.0 Ghz Pentium 4, 384MB ram, 256MB AGP 4x Nvidia GeForce 6200 graphics, Windows XP SP 3 Home Edition, IE7, all the latest updates and patches installed. (Adobe Reader pdf plug-in disabled because of exploit recently encountered that locks the browser and requires restart even after Adobe updates are installed.)

Edit: reason seems to be too many photos because all parts are being displayed. Suggest text list only with links to photos if customer wants to view. Many have photo not available anyway.

[Jay Graves]

Here's something specific: I just viewed the Gazaur Mars description page (it's in another tab right now) and for some reason, the loading of the page took well over a minute. During this time, it locked my browser out of any activity. I couldn't even return to this tab while it was loading. This is what I meant about too much programming/data in the front (client side) end. I have a high speed cable connection, but not the latest CPU and memory capacity. If it helps system is 2.0 Ghz Pentium 4, 384MB ram, 256MB AGP 4x Nvidia GeForce 6200 graphics, Windows XP SP 3 Home Edition, IE7, all the latest updates and patches installed. (Adobe Reader pdf plug-in disabled because of exploit recently encountered that locks the browser and requires restart even after Adobe updates are installed.)

Edit: reason seems to be too many photos because all parts are being displayed. Suggest text list only with links to photos if customer wants to view. Many have photo not available anyway.

Tweener,

We are actually updating the site this morning and I think you caught it in the middle of a regenerate cycle. Try it now and let me know.

The old site was missing over 2500 photos. We are getting them in as fast as we can type!

Thanks, Jay

[Tweener]

Just checked same page, still over a minute to load. And locked browser function while doing it. I think you missed my point. I don't care about missing photos. Actually, what I'm saying is that no photos are better. I don't know what you know about HTML, JavaScript, etc. but the less data that is sent to the browser, the better. Photos: large amount of data, Text: small amount of data. I don't know what you were told about the website's "end-of-life" but you can drastically improve the back end of a site and make little to no changes in the front end because of backward compatability in browsers. The user sees virtually no change in the way the site is navigated or displayed, but the creators have made their updates and additions easier. It's like some of the movie companies that went special effects crazy after Star Wars came out in 1977. They forgot that what was really the driving force was the content.

[Jay Graves]

Just checked same page, still over a minute to load. And locked browser function while doing it. I think you missed my point. I don't care about missing photos. Actually, what I'm saying is that no photos are better. I don't know what you know about HTML, JavaScript, etc. but the less data that is sent to the browser, the better. Photos: large amount of data, Text: small amount of data. I don't know what you were told about the website's "end-of-life" but you can drastically improve the back end of a site and make little to no changes in the front end because of backward compatability in browsers. The user sees virtually no change in the way the site is navigated or displayed, but the creators have made their updates and additions easier. It's like some of the movie companies that went special effects crazy after Star Wars came out in 1977. They forgot that what was really the driving force was the content.

I understand now and will send your specifics to the host company for testing. There is no way it should take a minute to load.

As for content, we are simplifying and uploading quickly. Long story short, there was no recycling the previous site.

Thank you again for the feedback - Jay

[arbilab]

LOT of variation between glitz/info density/accessability in web design. I see amazing presentations which pose negligible loadtime overhead, and amazing (long) loadtimes which end up presenting nothing special at all.

You know who are the worst? Media websites. For TV networks and the like. They want to throw so much schlock at you, they end up being useless for what you went there for and they make you wait interminably (in webtime) to find that out.

It's about eyeball time. Eyeball time doesn't include the time your browser is locked up waiting for data to complete. Web designers tend to be artisans rather than engineers. When they call up a page on their ultra systems (someone else put together for them), they don't see a delay. They think megabyte thumbnails are a good idea 'because they have a lot of detail'. Functionally though, NO amount of detail is perceptible in a 1-sq-inch space. Practically, those 1M JPGs could be 3K and display exactly the same thing.

I designed a photo website that would load at cable-modem (5M) rates over a 56K voiceline modem. So it CAN be done, if approached from a priority of accessability.

[Tweener]

LOT of variation between glitz/info density/accessability in web design. I see amazing presentations which pose negligible loadtime overhead, and amazing (long) loadtimes which end up presenting nothing special at all.Exactly my point. If I click on a product link, I shouldn't have to wait for all the part info to load when all I really want is a description, some good close up photos of the mechanics, and maybe a video link. If I want to see all the parts, a longer load wait is more acceptable because I'm waiting for info I really want then.

[drens]

I placed an order last Wednesday, and besides receiving an email saying the order was received, I have not yet gotten any further updates. I sent an email in to HL support on Saturday, and I know it was the weekend, but I have yet to hear back from that as well. Is this typical of HL service or is there some other issue?

[Tweener]

I have been visiting the site a few times since my last post. The page in question still takes a ridiculously long time to load, but overall the site is a quite bit faster. It may have just been that you were getting more hits the weekend of the Toledo show. It would be nice to have a site map/index of all products like the old site had that just gives a list of simple categories and text only (I can't emphasize that enough) links straight to the individual product pages.

[arbilab]

RE: REVIEW POPUP DISPLAY @ 800x600

Still scrunched down in both dimensions. Can stretch it horizontally but not enough to show the full margins of text. Can't scale it vertically, also NO SCROLLBAR so whatever exceeds the popup vertical dimension cannot be read at all.

This is what comes of web developers working from a 25" display 6" from their nose and set to squillion x zillion resolution. At 1024x768 I get a scrollbar but text STILL exceeds horizontal margins.

OK, I know 800x600 is a jurassic standard. But everyone else accomodates it, which rather obligates you to, too. How hard can it be?

[Tom Moody]

Well, the new web site is not the only thing HL has messed up. My last order arrived today, 8 days after I ordered it. I got a conformation of the order just seconds after I placed the order and then NOTHING until it was delivered today.

The order wasn't shipped until 2 days ago. HL used to get almost all of my orders out later the same day I placed the order, on rare occasions it wouldn't go out until the next day. However, my last 2 orders have gone out as much as a week after I ordered. They used to send a message when the order had shipped but the last 3 orders have not, they just left me in the dark wondering what was going on. I tried calling twice but got no one only a message that some one would call me back. No one ever called.

So, besides almost destroying the web sites usefulness they are letting their service slip to unacceptable levels. So, after using HL as one of my favorite suppliers I must decide that they no longer are a reliable supplier and other suppliers will be getting my business.

Goodbye HL

Tom Moody

[cherokee180c]

They are now totally incompetent! I would absolutely not order from these people unless you absolutely have to. I am still waiting for in-stock items to be delivered from 4/8/09. The worst part is I have called CS twice with no resolution. They even lied to me about calling me back in 5 minutes after walking up to shipping to figure out what happened to my order. Not even a courtesy call. Even better their online Chat and CS is not even open on a Saturday!!! If you want to see just how incompetent, simply go to their website and read the hours of operation and it does not even match the phone message you will get if you call them.

[Flyboone]

Hang on just a minute guys. No need to go that far. It will get better and soon. We are in the middle of a major systems conversion. There are a lot of things that are not working correctly yet. We've got people working night and day to get things up and running like they used to. These changes are very important and will have features that you our customers have been begging us to give you for years. I'm asking that you bear with us while we are in this change. It is temporary.

Thanks,
Jason Cole
Hobby Lobby (http://www.hobby-lobby.com/)
Follow me on Twitter (http://twitter.com/flyboone)

[dee-grose]

I just wanted to put my two cents in here in support of Hobby-Lobby...

When I place an order with Hobby-Lobby, or anybody else for that matter, I turn around and live my life for several days taking care of things that need to be done. Then, all of a sudden, a package shows up at my door with this brightly-colored packing tape with little airplane pictures on it. Wow! I wasn't sitting around stewing over how long it took or anything foolish like that. I didn't get online and start posting about how terrible Hobby-Lobby is.

If you guys can't wait a week or so on airplane stuff, you need to consider ordering earlier or paying for express shipping. Just stop getting on here and bad-mouthing Hobby-Lobby...it's getting old.

Besides, this thread is about the new website, not how long it takes to get your orders...

Andy

[cherokee180c]

Hang on just a minute guys. No need to go that far. It will get better and soon. We are in the middle of a major systems conversion. There are a lot of things that are not working correctly yet. We've got people working night and day to get things up and running like they used to. These changes are very important and will have features that you our customers have been begging us to give you for years. I'm asking that you bear with us while we are in this change. It is temporary.

Thanks,
Jason Cole
Hobby Lobby (http://www.hobby-lobby.com/)
Follow me on Twitter (http://twitter.com/flyboone)

Look, you took my money fine 10 days ago. I have missed two weekends of great weather after 6 months of winter because of your issues and you don't seem to care. At this point I am more pissed off about this type of attitude and the poor customer service than the fact that it is taking you almost 1/2 month to get parts I could drive to you and pick up in hours. When I call customer service, I should at least be told what the situation is if somebody tells me they will call me back, even if they don't have an update, they should call me back and say so. Lying and promising things you can't deliver don't help the situation. Also how can you even try to defend a web site that does not even accurately reflect your hours of operation? Pathetic.

[cherokee180c]

I just wanted to put my two cents in here in support of Hobby-Lobby...

When I place an order with Hobby-Lobby, or anybody else for that matter, I turn around and live my life for several days taking care of things that need to be done. Then, all of a sudden, a package shows up at my door with this brightly-colored packing tape with little airplane pictures on it. Wow! I wasn't sitting around stewing over how long it took or anything foolish like that. I didn't get online and start posting about how terrible Hobby-Lobby is.

If you guys can't wait a week or so on airplane stuff, you need to consider ordering earlier or paying for express shipping. Just stop getting on here and bad-mouthing Hobby-Lobby...it's getting old.

Besides, this thread is about the new website, not how long it takes to get your orders...

Andy

If you like to spend your money and buy things without any time comitment on delivery from the vendor, then good for you. Maybe you enjoy doing other things on 72 degree weekends than flying your model planes. Most people use some intelligence to choose what type of shipping service they need to get the parts delivered when they need them. If I need, next day air, I pay for that service. When I need 4 day delivery from a company just a few states away, that is well within the capability of normal UPS ground, or USPS. None of this is about poor shipping performance. You would have to actually ship something for that to be the subject. It is about a company showing stock on items and then taking 10 days and counting to get the order out of their facility. If that is acceptable service to you then fine. It is not acceptable to me or almost anyone I know of.

Since hobby lobby is using the excuse that their new computer system is responsible for all the problems, then I think it is perfectly reasonable to discuss issues in a thread entitled "New Site gone Live - Problems". See, Problems is actually in the title of the thread. After all, last time I checked web sites were run on computer servers tied to the company's computer ERP system. Warning other people who actually care to receive items they pay for in a timely manner that this probably will not happen if you buy from HL at this time is not bad mouthing anybody but is just stating a fact. Again if you like paying for things you don't receive then more power to you.

[Adeg]

[QUOTE=Flyboone]...These changes are very important and will have features that you our customers have been begging us to give you for years....
Thanks,
Jason Cole

What changes have customers been begging for?
Adeg

[cherokee180c]

In all fairness to HL, I called again today and got treated much better by a CS rep. He took the time to look up my order in the new computer system after I did not accept his you should be getting it shortly routine. It turns out the order had shipped on Thursday last week and he gave me the UPS tracking number. Hopefully I will get it today (12 days after ordering in stock items). To be honest if I would have been treated more professionally by CS in the first place, I would never have been so upset. Hopefully HL's new system will improve performance in the future.

P.S. Don't forget to update the Web site with your real hours of operation!

[ggcrandall1]

I was looking for information on the Sr Telemaster. In the search block I entered "sr telemaster". The search returned 6 items two of which were the mini telemaster. The other four were sr telemaster parts.

Then I entered "senior telemaster" in the search block. The search returned 9 items one of which was the mini telemaster. The other eight were all different from the four returned by the first search.

My point is your search engine should treat "sr" the same as "senior".

Glen

[Doby]

Been told different stuff three times now. One person said it was shipped but no tracking #, another one said it had not been shipped, now today when I called they said it was being shipped today... I usually don't care about shipping but come on, just ship the damn thing. They said everytime that it has been in stock. So why is it taking a full week to ship? This is my first time ordering, and maybe my last time.

[cherokee180c]

Don't accept a phony answer from them. If they say it shipped, demand the tracking #. Nothing pisses me off more than getting lied to.

[Doby]

Don't accept a phony answer from them. If they say it shipped, demand the tracking #. Nothing pisses me off more than getting lied to.

Well they emailed me this after I got done talking to them.

"Looks like you item has shipped , I am sorry at this time I can not see your tracking number.
Thanks,"

I forgot to add that they also told me that the item was on back order. Which if it was they need to let people know not just let them order it then tell them.

[tmaucher]

Called cs at 7.20 and message says that they are there till 8pm cent std time, but obviously not there. I wanted to check on a order from the 14th that still hasnt shipped on the 24th. I just got an order from china that didnt take this long. Wont be ordering to much more from hobby lobby anymore, Hobby city is cheaper faster and a lot cheaper. New site sucks, I dont like the way it narrows down searches, the search engine is a joke. Can I still use the old site. In cancellling my order monday morning, this is bull. :confused: :censored:

[ggcrandall1]

HL says they want help in improving their new site but they don't seem to be responding to suggestions any more. You would think even a bad or unworkable suggestion would rate some kind of response.

Glen

[Doby]

Welp never ordering from these guys again. Told me they would ship friday AGAIN. I call, and what? Its out of stock..... I told them to E-mail me my refund, I bet they won't even do that lol.

[Tom Moody]

So sad, HL used to be one of the best, most reliable dealers there was. Now the really suck. Besides going from one of the best web sites out there they have gone to having the worst web site I have ever tried to use. Their service has also gone from being first rate to being just about the worst.

Not only do they no longer inform you when your order ships they are usually very slow. Calling them will get you invalid information as to the status of your order.

It seems like they have a wish to see the business fail. They could not just get this bad without real effort.

Sorry to say but I can no longer do business with HL.

Tom Moody

[Greg Beshouri]

Jason, are you out there?

Separate form the terrible Website with unaddressed problems, I placed an order and never received a shipping notice, HL just knicked my credit card short of the expected amount. The order came short with no packing list, What gives? This is not the Hobby Lobby that helped me get into the hobby and that I have dealt with for years! If you read this thread you see a concerning patten.

Greg

[Flyboone]

Hey guys,
I just got back from SEFF and am leaving next week for Joe Nall. It's been a crazy couple of weeks. We hear you guys and are working to fix the problems. We know we have website and systems issues and we are working as hard as humanly possible to get back up to speed as quickly as possible. Please bear with us as we get the kinks worked out. We appreciate your patience and support.

Thanks,
Jason Cole
Hobby Lobby (http://www.hobby-lobby.com/)

[Ron Williams]

So sad, HL used to be one of the best, most reliable dealers there was. Now the really suck. Besides going from one of the best web sites out there they have gone to having the worst web site I have ever tried to use. Their service has also gone from being first rate to being just about the worst.

Not only do they no longer inform you when your order ships they are usually very slow. Calling them will get you invalid information as to the status of your order.

It seems like they have a wish to see the business fail. They could not just get this bad without real effort.

Sorry to say but I can no longer do business with HL.

Tom Moody

My ship came in so I hit the HL website to take care of the toys on top of my list. The website is so frustrating I gave up and went to items lower on my list and gave up on HL. This lousy website is a classic case of "if it works, don't fix it".

[Improviser]

By the way the former CEO of HL (Jay Graves) is now saying they have problems as well. Sounds like he's just trying to give a friendly warning.

http://www.jaygraves.info/general-jay-graves/hobby-lobby-international-may-have-some-issues/

[JIMinKENTUCKY]

Well, the new web site is not the only thing HL has messed up. My last order arrived today, 8 days after I ordered it. I got a conformation of the order just seconds after I placed the order and then NOTHING until it was delivered today.

The order wasn't shipped until 2 days ago. HL used to get almost all of my orders out later the same day I placed the order, on rare occasions it wouldn't go out until the next day. However, my last 2 orders have gone out as much as a week after I ordered. They used to send a message when the order had shipped but the last 3 orders have not, they just left me in the dark wondering what was going on. I tried calling twice but got no one only a message that some one would call me back. No one ever called.

So, besides almost destroying the web sites usefulness they are letting their service slip to unacceptable levels. So, after using HL as one of my favorite suppliers I must decide that they no longer are a reliable supplier and other suppliers will be getting my business.

Goodbye HL

Tom Moody

Same here, placed an order on May 6(I only order in stock items from any merchant). I never received a confirmation email.

A few days went by and I couldn't remember if I actually placed an order or had just been browsing the website.
9 days later I received an email stating my order had shipped.

I said to myself, well I guess I did order something after all. :)

A day or 2 later I received my package of a couple of servo covers.

You see Its really to the point where I only use Hobby Lobby as a last resort for little nick nacks like servo covers etc....

Meanwhile over in China , Himodel was packing my order and had it to my door in 4 days.

I have ordered from Hobby Lobby for a long time. I have noticed their decline long before any website problems.

I have spoken to Mr Graves about this on the forums and emails. Since then he is no longer CEO I have learned. Something is just not right there,
I do hope it turns around because I would pay extra for good service. I currently do at other places.......China.

http://www.rcgroups.com/forums/showthread.php?t=863695



James

[Greg Beshouri]

I called today about an incomplete order for some Jeti 2.4 GHz gear and received a surprising amount of double talk. When I asked to return the balance of the incomplete order since it was useless without the backordered part they would not give me an RMA but pointed me back to the Website to get it. What gives!

Did HL sell out? This is a different company.

Greg

[big fish dude]

Ok,
Its time for someone with H-L to post up and tell the truth about what is going on. New catalog sucks, no info like we used to have. Might as well buy from Tower Hobbies. All the info and help is what made H-L what it was. Used to be good products, good service, good info. Now we have none of this. Did the company sell out to a bunch of idiots, or lay off half the staff, or what. Come on H-L , tell us whats going on. THE TRUTH. Truly sad what has happend to this great supplier.

[Greg Beshouri]

After this morning's terrible service, it occurred to me that this is not the same Hobby-Lobby. I started poking around.

Check out post 10 of http://www.rcgroups.com/forums/showthread.php?t=1042487 and http://www.playthings.com/article/CA6643749.html.

So Hobby-Lobby has been sold. That explains a lot!

The new owner, Mark A. Cleveland, goes by MidnightFlyers.

Greg

[Flyboone]

Hobby Lobby being sold is not new news and is certainly not the reason for all these problems. The problem is that we've been running on legacy systems for far too long. We made up for it with sheer will and care for our customers. The fact is that we did 3 major systems upgrades in less than a year! Let me say that again. We did 3 major systems upgrades in less than a year! That is a huge deal! How many companies do you know that have done that. It started with our warehouse management system, then our website, and we are currently in the middle of an accounting/ordering system change. None of these systems are complete yet. The website is missing a ton of information. We know this and are working on it. Our commitment to our customers has not and will not change. We are here to provide you with the best service possible and the products you want. I am more excited now about our future than I ever have been. Yes our order system is not working 100% yet. Yes we've had orders stuck. Yes we've been understaffed and overwhelmed with phone calls and service requests. Yes these problems will be resolved soon. I'm asking you guys to bear with us. Did we go live with these new systems too soon? Maybe, but they are there and we have experts here working full time on nothing but getting them working correctly. Mark (MidNightFlyers) our new owner has made a huge commitment to this business and our customers. We will make things right and once these systems are all working like they should, our service will be far and above greater than anything you've seen before. I hope this has answered your questions.

Thanks,
Jason Cole
Hobby Lobby (http://www.hobby-lobby.com/)

[Greg Beshouri]

OK Jason,

I am willing to resume business with HL once things are sorted out. An important step in that direciton would be if someone at HL would respond to my RMA.

Greg

[Flyboone]

Thanks for the PM Greg. I have responded to it and should have you all set up now. I've heard from our system expert today that our new system is taking all orders just fine now with nothing getting hung anymore. We'll have the delayed orders taken care of quickly and most everything should be running smooth from now on. There will probably be little hick ups every now and then, but the major changes are done and over. We appreciate you guys hanging with us and supporting us. We are here for you. We've increased staff in our customer service department and expanded our phone hours (Now Mon-Fri 7am to 8pm central and Sat from 10am to 5pm) to better serve you. Thanks for all your support.

Jason Cole
Hobby Lobby (http://www.hobby-lobby.com/)

[dee-grose]

I just wanted to point something out here in support of Hobby-Lobby...

My brother placed an order thru the website on Sunday. His order was delivered to his house on Thursday. He's still a happy HL customer. I think he did say that he didn't get a confirmation email or ship notification or something, but he got his order in 4 days. That ain't too shabby in my opinion! :D

Keep in mind that with the few bad experiences listed here, there are probably hundreds of orders going out without a hitch to happy customers. We only hear about that bad ones.

Hang in there, Hobby-Lobby! You guys rock!

Andy

[Greg Beshouri]

Great to hear. I look forward to Hobby-Lobby getting back to normal.

Greg

[Greg Beshouri]

I am pleased to report that Jason solved my problem. Thanks Jason.

Everyone else at HL still seems a bit disorganized, but they have started to be responsive to RMA requests, etc.

Cheers

Greg

[helipilot27]

I tried to place an order today and later tonight. Site was soooo slow to load, half of it failed altogether, moving my business elsewhere.

EDIT: I got everything I needed from Radicalrc.com, good prices, EXCELLENT shipping prices, and one easy to use website.

[FlyValue]

I can't find anything on this new website -- the old site was very user friendly and navigating it was easy... I can't even find a prop and spinner. There are no links there aren't any lists of items. Is there any logic to the site? I tried to find a motor and gave up on that too.

It wouldn't so sad but this was such a nice place to shop before. :(

[nsg]

Fun activity of the day: try to find a specific part - tail motor - for Ikarus Piccolo Fun. I gave up, will order some place else. Whoever designed that website should be surgically castrated. No anesthesia.

[owenx2]

all I can say is web 2.0 is hightly over rated... and only works well over high speed internet connections.. which is not what I happen to be using.

so what is hobby-lobby trying to become? I mean look at tropicana, they came out with new packaging and lost 20% of their revenue, as customers could not find them on the shelves..

I suggest that hobby-lobby switch back for a while to the old site, and then invite real hobbieists from here to try and purchase what they are looking for on the nrew site, and give feeback as to how hard it was to find what their looking for, or the they way they expected to find it...

[davecee]

I suggest that hobby-lobby switch back for a while to the old site, and then invite real hobbieists from here to try and purchase what they are looking for on the nrew site, and give feeback as to how hard it was to find what their looking for, or the they way they expected to find it...


They sort of did that, and then apparently disregarded any negative comments.
Dave

[Flyboone]

They sort of did that, and then apparently disregarded any negative comments.
Dave

We haven't disregarded the comments. We still have a ton to do on the website. Our main priority right now is to get all the orders through the system and working correctly. It's a huge project that is taking all of our resources to manage. Our web guy is making progress everyday. The website will continue to improve. We certainly appreciate everyone's comments and take them seriously.

Thanks,
Jason Cole
Hobby Lobby

[WTFLYR]

Fun activity of the day: try to find a specific part - tail motor - for Ikarus Piccolo Fun. I gave up, will order some place else. Whoever designed that website should be surgically castrated. No anesthesia.Now that's a little harsh :D but I have to agree. I don't like bringing things like this up in hindsight, as the implementation has already happened and they can't go backwards now, but I have learned much from these changes to apply to a company, if I were ever to start one. A good web software professional could have reworked the old site to do anything the new one does, on the business end. I know this isn't a real popular comment, but I liked the old site, and it was not just due to being used to it either.

Just the other day I was trying to recommend HL's SF EDF outrunner to a flyer on the site. I got frustrated trying to find it, and almost gave up. Nowhere does the name SF or Super Flying appear, as you work through flight accessories. The motor is under "other", and not it's brand name, and when I clicked on the "other" link, it was clear at the bottom, with the pictures taking forever to load.

How it should work: All brand names under a category are listed in a "field". All fields in that category automatically show up under the prior category heading or sub heading.